Key Responsibilities:
Software and Database Development:
Collaborate with the team to identify and develop improvements within the IT systems and platforms.
Be aware of competitors' offerings and report regularly on innovation and technology that would add value to the digital stack.
Develop user guides and administrator manuals for the IT systems and databases.
Develop and adhere to development standards to ensure maintainability of code and compliance with testing, documentation, and change management requirements.
Troubleshoot technical issues and provide technical support to staff and other users.
Customer Service:
Build and manage bespoke solutions for clients and provide ongoing communication to colleagues.
Complete ICT and other related paperwork for clients to meet client requirements.
Reporting:
Provide weekly written reporting to the Operations Manager on productivity, including a detailed status of current tasks.
Build recent client reports and surveys in collaboration with the Data and Reporting Officer.
Other Responsibilities:
Undertake any other tasks relating to the management of CFEP Surveys IT Systems that may arise as a directive of the CEO, Operations Manager, or other team members.
Key Attributes and Skills:
Consistent commitment to quality and improvement in all professional undertakings.
Strong communication, interpersonal, organizational, analytical, and problem-solving skills.
Ability to work effectively with a range of stakeholders and internal team members.
Experience with T-SQL, VB.NET, HTML, JavaScript / jQuery / JSON, CSS, ASP.NET / Web Forms, Windows Forms, SQL Server Reporting Services, ABBYY, HubSpot, Team Foundation Services / DevOps, LMS, C#, React, and GraphQL.
Customer service-oriented approach to IT service delivery.