Job Title
We are seeking a skilled IT professional to join our team as a Hardware System Maintenance Specialist. In this role, you will be responsible for troubleshooting and repairing complex hardware systems.
* Responsibilities include engaging in hardware troubleshooting, repair, and replacement.
* Communicate with customers and technical components to fully understand the incident, service request, or problem.
* Research problems by accessing internal and external knowledge databases.
* Facilitate technical communications between operations and development staff.
* Distribute defect reports and system data collected during anomaly investigations.
* Plan and coordinate maintenance activities, perform upgrades, and support the transition and acceptance of new and modified systems.
* Analyze customer problems and implement appropriate corrective action to initiate a repair and return to service in the field.
* Assist with property and asset management.
* Monitor, review, update, and disposition ServiceNow/HelpNow system tickets assigned to program per required timelines and level of information details.
* Conduct datacenter walkthroughs to proactively identify issues with supported hardware and equipment; resolve or escalate as needed.
Requirements:
* Tier 2 clearance with Polygraph is required.
* Bachelor's degree and 2 – 4 years of prior relevant experience, Master's with less than 2 years of prior relevant experience or 4+ years of relevant experience.
* Current DOD 8570 certification applicable to the position (typically Security+).
* Proven computer hardware and system troubleshooting skills.
* System administration skills.
* Ability to recognize and analyze problems, errors, provide innovative solutions to complex problems, and respond appropriately.
* Ability to work in a fast-paced, collaborative team environment.
* Ability to carry/lift 30 pounds of equipment.
Preferred Qualifications:
* Working knowledge of ServiceNow/HelpNow.
* Experience in working with, collaborating with system users and customers.
* Ability to be flexible and quickly adapt to changing situations.
* Ability to demonstrate resourcefulness.
This role offers opportunities for professional growth and development, as well as a competitive salary and benefits package.