Compliance Manager - Superannuation
Location: Brisbane / Sydney
Description
This is an exciting role for the successful candidate to take the next step in their career and help shape a growing superannuation business.
Job specification
- Conduct incident management and complaint management processes, including identification, logging in relevant databases, root cause analysis, and documentation of proposed remediation.
- Develop remediation plans for internal and external approval and manage relevant correspondence through to resolution.
- Maintain incident and complaint management procedures and protocols to ensure effective handling, incorporating improvements to enhance efficiency and effectiveness.
- Communicate with complainants to provide updates and resolve issues satisfactorily.
- Ensure compliance with relevant legislation and regulatory requirements, including those specific to the superannuation industry.
- Submit regular reports on incidents and complaints, including analysis and recommendations for improvements, and identify systemic incidents and complaints.
- Work as a team to ensure incidents and complaints are managed within agreed service levels.
Skills Required
- RG146 General Advice in Superannuation
- Previous experience in the superannuation industry in fund administration for 5+ years
- Strong understanding of the financial services industry, with knowledge of key legislation and regulatory environment
- Excellent interpersonal skills
- Well-developed PC skills (Word, Excel, Outlook) with speed and accuracy
What you will get in return
- A genuinely unique opportunity to be part of an expanding large global business
- Competitive remuneration commensurate with skills and experience
- Training and development opportunities
Additional information
We are an equal opportunity employer and ensure that no applicant is subject to less favourable treatment on the grounds of gender, gender identity, marital status, race, colour, nationality, ethnicity, age, sexual orientation, socio-economic status, responsibilities for dependants, physical or mental disability. Any hiring decisions are made on the basis of skills, qualifications and experiences.
We measure our success as a business not only by delivering outstanding products and services and continually increasing our assets under administration and market share, but also by how we positively impact people, society and the planet.
For more information on our commitment to Corporate Social Responsibility (CSR) please visit apexgroup.com/corporate-social-responsibility/.
Personal data provided by job applicant(s) will be used for recruitment purposes only and will be treated strictly confidential. Such personal data can be accessed by different Apex stakeholders within and out of country for the consideration of the job application hereunder. Application made by the job applicant(s) constitutes the irrevocable consent of the job applicant for her/his personal data to be used by Apex stakeholders within or outside country for the purpose of this recruitment.
Disclaimer: Unsolicited CVs sent to Apex (Talent Acquisition Team or Hiring Managers) by recruitment agencies will not be accepted for this position. Apex operates a direct sourcing model and where agency assistance is required, the Talent Acquisition team will engage directly with our exclusive recruitment partners.
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📌 Compliance Manager - Superannuation
🏢 Apex Group
📍 Sydney