This is a Program Manager role with NSW Department of Customer Service based in Sydney, NSW, AU NSW Department of Customer Service Role Seniority - mid level More about the Program Manager role at NSW Department of Customer Service Program Manager - Digital & Strategic Programs, Building Commission NSW Grade: Clerk Grade 11/12 Salary range: $149,739 - $173,174 superannuation and leave loading Duration: Ongoing, Full-time Location: Parramatta or Sydney. Office attendance required 2 -3 days per week. About the Building Commission NSW Established in December 2023, Building Commission NSW (BCNSW) is the building regulator for the construction industry in New South Wales. The new commission will not only be the industry regulator, but also a collaborator with consumers and industry to ensure standards, capabilities, capacity and resilience continue to be lifted across the sector to deliver quality homes and meet the state's housing targets. This is a fantastic opportunity to join a dynamic team in the next phase of the Building Commission NSW. You can be confident in contributing to meaningful work that positively impacts the built environment and the greater community, making NSW a better place to live and work. https://www.nsw.gov.au/departments-and-agencies/building-commission/building-commission-nsw-careers The Digital & Strategic Program team plays a key role in driving the transformation and delivery of the once in a generation reforms, working closely with internal and external stakeholders to delivery customer centric solutions which supports compliance activity associated with building legislation. We understand our people make us who we are, and we celebrate diversity and looking to build flexible project teams with complementary skills to help deliver our critical programs of work. As the Program Manager in the Digital & Strategic Programs team, you will be contributing to building capability in the team and wider organisation, through your extensive years of experience in delivering complex digital transformational programs in a regulatory environment whether in the private or public sector. Responsibilities include: Lead the development and delivery of a Salesforce portfolio of projects, identifying interdependencies and leveraging resources to maximise efficiencies and achieve required outcomes. Manage the implementation and delivery of regulatory transformation programs and projects within the business applying sound program/project management principals and best practice methodologies. Develop and manage stakeholder relationships through the provision of expert advice, effective communication, negotiation and issues management to ensure stakeholders are engaged throughout the project and project deliverables are met. Provide expert advice and support program/project capability within the wider Digital & Strategic Programs' team. Line management and lead project teams (internal / external), to deliver milestones and outcomes, as well as the development of direct reports. Support building program / project management capability within the team by implementing To be successful in this role you will have: Proven program management skills in a regulatory environment. Ideally, Managing Successful Program (MSP) qualified or equivalent. Demonstrated ability to work collaboratively and communicate effectively with a broad range of stakeholders and customers. Experience in implementing complex integrated digital solutions and managing third party ICT vendors and large project teams including developers, solution architects and business analysts. Proven experience with Salesforce Public Sector Solutions implementation. Been responsible for overseeing the entire lifecycle of a product, from conception to deployment, ensuring that it meets user needs and aligns with business goals. You must be a team player and possess a can-do attitude and be solution orientated. What we need from you An up-to-date CV (no more than 5 pages) and a brief cover letter (2 page maximum) outlining how your skills and experience are aligned to the role. Salary Grade 11/12, with the base salary for this role starting at $149,739 base plus superannuation Click Here to access the Role Description. For enquiries relating to recruitment please contact gabriella Schulzer via gabriella.schulzer@customerservice.nsw.gov.au. Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description. Closing Date: Friday 23rd January 2026 [9.59am] Careers at Department of Customer Service A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state. Belong in our diverse and inclusive workplace The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives. You can view our full diversity and inclusion statement here. We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact gabriella.schulzer@customerservice.nsw.gov.au or 02 9494 8351. For more information, please visit Information on some of the different types of disabilities Information on adjustments available for the recruitment process Before we jump into the responsibilities of the role. No matter what you come in knowing, you’ll be learning new things all the time and the NSW Department of Customer Service team will be there to support your growth. Please consider applying even if you don't meet 100% of what’s outlined Key Responsibilities Leading project development ⚙️ Managing regulatory transformation Building stakeholder relationships Key Strengths Program management skills Stakeholder management Salesforce Public Sector Solutions implementation Managing Successful Program (MSP) qualification Digital transformation experience Team leadership A Final Note: This is a role with NSW Department of Customer Service not with Hatch.