Job Overview
The Operations Analyst role involves conducting in-depth analysis of operational data, including fulfillment center performance, delivery metrics, and vendor/seller efficiency.
Key Responsibilities
* Analyze large operational datasets (FC performance, delivery metrics, vendor efficiency, etc.) and provide actionable insights.
* Develop and maintain KPI dashboards and reporting in Looker to drive business decision-making.
* Provide ad hoc and deep-dive analyses to Ops, Logistics, Delivery, Vendor Mgmt, and CS teams.
* Identify process inefficiencies and collaborate with cross-functional teams to implement improvements.
* Ensure data quality, governance, and compliance; conduct regular audits.
* Partner with Data Engineering/IT for reliable data access and integrations.
* Contribute to the development of operations strategy, service delivery, cost optimization, and process enhancements.
Requirements
* 3–6 years of experience in analytics/BI/operations analytics (or equivalent).
* Proficiency in a scripting language such as AppScript or Python is an asset.
* Demonstrated ability to communicate complex data insights effectively.
* Strong collaboration and communication skills.
* Working knowledge of e-commerce operations (fulfillment, logistics, delivery).
Why You Will Thrive
* Flexible work arrangements. We offer a hybrid working model that balances productivity and flexibility.
* Continuous learning opportunities. Participate in our learning days and hackathons to enhance your skills.
* Support for parents. Enjoy our parental leave program and an extra day off for your child's first day of school each year.
* Personalized benefits. Celebrate your birthday with a paid day off and an ICONIC voucher.
* Staff perks. Take advantage of amazing staff discounts and our famous sample sales.
* Sustainability initiatives. Join us in our efforts to reduce waste and promote environmental responsibility.
* Wellness programs. Enjoy discounted gym memberships and wellbeing initiatives.
* Employee assistance program. Access support for yourself and your family.
* Volunteer opportunities. Collaborate with us on societal and environmental projects.
* Referral rewards. Earn incentives for referring colleagues to THE ICONIC.