This role emphasizes excellent customer service and communication skills, driving business outcomes through efficient desktop hardware management.
Key Responsibilities:
* Maintain and optimize desktop infrastructure
* Utilize Active Directory and Office 365 to enhance productivity
* Ensure high levels of customer satisfaction through prompt issue resolution
About the ideal candidate:
* Possess tertiary qualifications in ICT, focusing on technical expertise
* Demonstrate strong problem-solving skills and analytical thinking
* Showcase experience in service operations and customer-centric support
We are seeking a highly skilled and dedicated professional to join our team as a Desktop Support Technician. The successful candidate will possess a unique blend of technical expertise, communication skills, and business acumen.
The ideal candidate will be responsible for maintaining and optimizing desktop infrastructure, ensuring seamless operations and minimal downtime. They will also utilize Active Directory and Office 365 to enhance productivity and streamline workflows.
In addition to their technical expertise, the ideal candidate will demonstrate strong problem-solving skills, analytical thinking, and the ability to work effectively in a fast-paced environment.
We offer a dynamic and supportive work environment, with opportunities for growth and development. If you are a motivated and results-driven individual with a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity.