Job Title: Assistant Manager, Government Customer Support
Embark on a challenging role where you will be responsible for ensuring the delivery of high-quality services and leading a team to achieve operational excellence.
Key Responsibilities:
* Electronic Banking Operations Management: Oversee the electronic banking operations, including the RBAnet Help Desk and secure connectivity solutions.
* Training Delivery and Implementation Support: Deliver training to government agencies and support the implementation of secure connections.
* Operational Efficiency: Ensure efficient processing of electronic traces and adherence to procedures.
* Team Leadership: Lead and develop a high-performing team.
Requirements:
* Experience in Banking Operations: Experience in banking operations, with knowledge of online banking systems.
* Problem-Solving and Communication Skills: Strong problem-solving, communication, and leadership skills.
* Pressure Management and Customer Focus: The ability to work under pressure and maintain customer focus.
Award-Winning Culture:
The Reserve Bank of Australia strives to be Open & Dynamic, considering and incorporating different perspectives, working across teams, and being transparent with each other. We conduct ourselves with a high degree of integrity while striving for excellence in our work and outcomes. Our people drive the RBA forward, and we encourage intelligent inquiry and respect for one another.