EUC / Network Smart Hands Engineer (On Call / Casual)
2 days ago Be among the first 25 applicants
Employment Type: Independent Contractor / On Call / Casual
Work Mode: Onsite (Field Support / On‐Demand)
About the Role
We are looking for an experienced EUC (End User Computing) / Network Smart Hands Engineer to provide onsite technical support on an on‐call or casual basis across multiple client locations in Sydney. This is a fantastic opportunity for skilled IT professionals who enjoy flexible, field‐based work and have strong hands‐on experience in desktop, laptop, printer, and network hardware troubleshooting.
Key Responsibilities
* Provide onsite EUC and Network Smart Hands support for incidents, service requests, and installations.
* Perform break‐fix, IMAC (Install, Move, Add, Change), and preventive maintenance tasks.
* Support network device installations – routers, switches, access points, and cabling.
* Handle hardware replacements, upgrades, and troubleshooting for end‐user devices.
* Collaborate with remote support and service desk teams for timely resolution.
* Maintain accurate logs for dispatch calls, assets, and completion reports.
* Coordinate with vendors and third‐party support teams when required.
* Ensure all activities comply with client SLAs and ITIL processes.
Required Skills & Experience
* 3–6 years of experience in Desktop Support / EUC / Smart Hands / Field Engineering.
* Strong knowledge of Windows OS, O365, Active Directory, and common desktop applications.
* Basic understanding of networking concepts (LAN/WAN, IP addressing, cabling, patching).
* Hands‐on experience with hardware troubleshooting (laptops, desktops, printers, peripherals).
* Familiarity with ticketing tools (ServiceNow, Remedy, or similar).
* Excellent communication and coordination skills.
* Must have a valid driver's license and willingness to travel between client sites.
Preferred Qualifications
* ITIL Foundation certification.
* CompTIA A+ / N+ or vendor certifications (HP, Dell, Cisco).
* Prior experience in casual/on‐demand support engagements.
Work Scope
* On‐demand / Casual calls during business hours.
* May include after‐hours or weekend support as per SLA.
* Reporting to: Regional Service Delivery Manager / Project Coordinator.
Interested? Let's Connect!
If you're a hands‐on IT professional who thrives in dynamic environments and enjoys flexible, field‐based work — we'd love to hear from you! Please share your updated CV along with:
* Contact Number
* Email
* Preferred Contact Time
* Current Salary & Expected Rate
* Current Location
* Visa / Citizenship Status
* Notice Period
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