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Position Title:Office Patient Assistant
Reports to (position):Dialysis Clinic Manager
Primary purpose of the role:
* To provide high quality level of reception and secretarial services to the patients, and staff at the clinic in a caring and supportive manner.
* To support the nursing staff in the dialysis clinic by performing non-clinical duties relating to direct and indirect and patient care.
Key Responsibilities
General Administration
* Answer the switchboard in a courteous and professional manner.
* Liaise with patients and their families in a compassionate manner.
* Perform general clerical and administrative tasks as required i.e. filing, minute taking, agenda creation.
* Responsible for petty cash dispersal and reconciliation.
* Responsible for maintaining the levels of and ordering general office supplies.
* Provides assistance with the quality improvement program.
* Book ambulance transport for patients if required by the clinic.
* Liaise with Doctors in booking patient appointments if required by the clinic.
* Other duties and responsibilities as assigned.
Billing Administration
* To admit and discharge patients within a centralized billing system.
* To ensure that all necessary forms for new patients are completed and correctly loaded into the centralized billing system.
* To conduct eligibility checks on all new patients with their Private Health Fund.
* Prepare invoices and credit notes in relation to revenue generation.
* Prepare and collate all required supporting documentation required to accompany invoices.
* Undertake banking procedures for all cheque and cash payments.
* Prepare and maintain an accurate record management system of all patient records.
* Prepare and maintain reconciliation records.
* Forward ISIS data to State related Health Commission on a monthly basis.
* Forward HCP data to Private Health Funds on a monthly basis.
* Assisting other clinics entering billing as required.
* Assisting the Operations Manager in billing trouble shooting with clinics.
Patient Service:
* Ensures cleanliness and neatness of patient treatment area, stockroom and medical devices as per clinic procedure.
* Assists with the collection and distribution of basic food preparation and delivery of nutritional requirements to patients and visitors including ordering.
* Maintains the stock levels of all consumables within the stock room and trolley/s as required for daily operation of the clinic.
* Attends to the re-stocking of consumables in the stock room and trolley/s as required for daily operation of the clinic.
* Manages the ordering of all stock and consumables for the operation of the clinic.
* Confirms delivery of stock and cross checks inventory with documentation and forwards monthly stock take to the Purchasing Officer.
* Maintains Clinical Manager database.
* Ensures routine collection and appropriate disposal of linen, rubbish and contaminated waste.
* Stamps pathology forms with Doctor's information and place in billing area.
* Coordinates collection of blood samples by pathology lab, help spin blood before collection.
* Participates in Quality Assurance activities as required by the Dialysis Clinic Manager.
* Ensures/promotes a safe, secure and healthy working environment as detailed in the Occupational Health and Safety policy.
* Engages in internal and external in-service activities to enhance / maintain skills and knowledge.
* Assist nurses in lining machines if required by the clinic..
* Liaise with Pharmacy in organising patient medication and drugs if required by the clinic.
Competencies (attitude, skills, typical qualifications & experience)
Essential:
* 3 years experience in a similar role.
* Knowledge of Infection Control / Hygiene principles and implementation of this knowledge into daily practice.
* Effective communication and interpersonal skills including the ability to operate within a multidisciplinary team.
* Knowledge of Occupational Health and Safety as it relates to the role within the facility.
* Demonstrated skills in food preparation and presentation.
* Basic office skills, including filing and answering telephone enquiries.
* Completion of a Patient Service Assistant Certificate or equivalent qualification.
* Computer competence in MS Office.
* Excellent Customer Service skills.
* Effective communication and interpersonal skills including the ability to operate within a multidisciplinary team.
* Demonstrated commitment to quality improvement initiatives.
* Team player.
* Work with confidentiality, discretion and maturity.
We welcome applications from people of all ages, nationalities, abilities, and cultures – including Aboriginal and Torres Strait Islander peoples, the LGBTQI+ community and people living with disability.