Team Leader
Location: Gloucester or Tea Gardens, NSW
Employment Type: Full‐time or Part‐time over 5 days Monday to Friday
About Regional Australia Bank: Regional Australia Bank is a customer‐owned bank that has proudly supported regional Australians for over 50 years. With head offices in Armidale and Port Macquarie, we are known for our local decision‐making, personable approach and commitment to making banking simple and accessible for our members.
Values: Integrity, Respect and Fairness
The Opportunity
An experienced and motivated internal candidate is invited to demonstrate interest in the role of Team Leader. This role provides leadership across our frontline customer advisory teams within the branch network covering Gloucester and Tea Gardens.
Reporting to the Regional Manager, this hands‐on leadership role focuses on coaching and developing staff, maintaining high service standards, and supporting positive business outcomes within a fast‐paced retail banking environment.
Key Responsibilities
* Coach, lead and motivate customer advisors to deliver exceptional, needs‐based member service
* Support team capability through regular feedback, performance conversations and development planning
* Ensure compliance with legislative, regulatory and organisational requirements
* Assist with workforce planning, resourcing and workload management during peak periods
* Support quality referrals, cross‐selling and customer retention initiatives
* Resolve customer complaints professionally and in line with policy
* Prepare and provide accurate reporting on branch activity and performance
* Act as a role model for Regional Australia Bank values and professional standards
About You
You are a confident and capable people leader with a strong commitment to customer service and team development. You enjoy coaching others, take accountability seriously, and can balance operational priorities with quality service outcomes.
Essential Criteria
* Demonstrated leadership or supervisory experience in a customer service environment
* Strong communication and interpersonal skills with the ability to build trusted relationships
* Ability to manage competing priorities, work to deadlines and achieve results
* ASIC Tier II accreditation (or willingness to obtain within three months)
* Current, unrestricted driver's licence
Desirable
* Experience in banking or financial services
* Confidence working across IT and digital systems
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