Service Excellence Leader
Delivering exceptional customer experiences is a top priority in our retail environment. As a leader, you'll play a key role in driving sales growth and ensuring customer satisfaction every day.
About the Role
This opportunity presents itself as a chance to lead a high-performing customer service team in one of our stores. Your responsibilities will include maintaining excellent service standards, keeping the checkout area clean and safe for your team and customers, and driving a one-team culture that prioritizes health, safety, and wellbeing.
* Experience working in a fast-paced customer-facing environment is essential.
* Proven leadership skills to motivate and develop your team are crucial to meeting sales targets and achieving business objectives.
* Maintaining an engaging and welcoming atmosphere at the checkouts and customer service desk is vital.
* You will be expected to continually seek ways to better understand our diverse customers to ensure an outstanding shopping experience.
What's in it for You?
* Discounts: Eligible team members receive a 5% discount on all supermarket and liquor purchases online and in-store. Double discounts occur throughout the year, as well as exclusive deals leading to additional savings.
* Recognition: Our digital recognition platform 'mythanks' allows for the giving and receiving of recognition linked to our values. Points can be redeemed for gifts or electronic gift cards from various retailers.
* Learning Opportunities: A comprehensive induction, management, and people leadership training program is provided for this role and future opportunities.
* Car Leases: Access to novated leasing for eligible team members looking for a new car.
* Share Ownership: Become a part-owner of the company through our annual team member share plan offer.
* Parental Leave: We support permanent team members with paid parental leave to balance work and family responsibilities.
About Us
We strive to create a workplace that's inclusive and respectful for all team members. Applications from people of diverse backgrounds are welcome. If you need adjustments during the recruitment process, please visit our careers site or email us for further information.