Systems Analyst (Landfast Support Analyst)
Salary range*********** annual base salary
About The Role
Serving as the main point of contact for our in-house loan application processors, you will analyse and troubleshoot user enquiries for system performance or technical assistance in person, via phone, chat or email.
Within this role, you will analyse system performance, gather business requirements and respond to user requests via our in-house communication channels.
Based on the information provided to you, you will research and determine the best solution using the various information resources available to you.
Task & Responsibilities
Technical Support & TroubleshootingAnalyse and resolve user enquiries promptly, managing support desk tasks through to completion.
Diagnose and resolve system, software, and configuration issues.
System & Process OptimisationEvaluate user processes against system performance and business requirements.
Investigate and recommend system modifications or configuration changes to enhance efficiency.
Business Analysis & DocumentationDocument business requirements, workflows, and functional specifications for system improvements.
Assist with planning and executing UAT, regression testing, and deployment programs.
Subject Matter ExpertiseAct as the central reference point for all Lendfast system support queries.
Provide expert guidance and mentoring to team members as required.
Technical TasksAssist with database/SQL management, system restarts, and new release testing/sign-off.
Monitor and configure user access controls, ensuring compliance and security.
Continuous ImprovementIdentify software limitations and propose solutions for future development.
Collaborate with vendors to design and configure application features that meet business needs.
Project SupportContribute to project coordination, change management initiatives, and process improvement strategies.
Documentation & ReportingMaintain accurate technical documentation and log all issues and resolutions.
Collect and share user feedback with relevant teams.
Qualifications & Experience
We're looking for someone who is customer-focused, calm under pressure, and detail-driven.
You'll also need:
Sound IT technical knowledge and troubleshooting skills.
Minimum1 year of relevant experiencein a technical support or help desk role.
A degree in IT, Computer Science, or related field (or equivalent practical experience).
Working knowledge ofhome loan and consumer lending processesin a financial environment.
Experience with SQL, database management, XML, cloud technologies, and security requirements.
Familiarity with tools such asManage EngineandJira.
Strong understanding of computer systems, mobile devices, and online software products.
Excellent communication skills and ability to explain technical concepts clearly.
Why Join Us?
Be part of a collaborative team that values innovation and continuous improvement.
Work on meaningful projects that directly impact customer experience.
Opportunities for professional growth and skill development.
Applicants close January 4th, ****.
Employment with MyState is subject to background checks including Bankruptcy, Police, and Credit checks to verify your suitability to work in the finance sector.
We are an equal opportunity employer, committed to creating an inclusive work environment where everyone is valued.
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