Overview
Delaware North Australia is hiring a full-time Director, Food & Beverage Operations at the Melbourne Cricket Ground (MCG). Reporting to the General Manager, this is a leadership role to oversee all food and beverage operations across scheduled major events and day-to-day venue activities.
This role is about more than managing service. It involves building strong, trusted relationships internally and externally, leading large and diverse teams, and solving problems in the fast-paced, high-pressure environment of major events. To succeed, you’ll inspire people, create alignment across departments, elevate the guest experience, and drive operational excellence and profitability.
What We Offer
* Work at one of Australia’s most iconic sporting venues, shaping memorable experiences for thousands of guests
* Join a high-performing and capable team
* Free parking and discounted meals
* Be part of a global hospitality leader committed to growth, innovation and investing in people
Responsibilities
* Lead, develop, and inspire teams across Food & Beverage, Compliance, Customer Experience, and Workforce Allocations, fostering a culture of collaboration, accountability, and service excellence
* Forge trusted partnerships with internal stakeholders, external partners, and our client
* Tackle operational challenges head-on, ensuring seamless delivery during major events
* Drive the operational and financial performance of all F&B outlets
* Innovate and enhance guest offerings
* Champion compliance with safety, hygiene, licensing, and regulatory standards
* Oversee budgeting, forecasting, cost management, and reporting
* Be visible and hands-on during major events and weekends, leading your team when it matters most
Qualifications / About You
* Extensive senior leadership experience in high-volume, high-profile venues and stadium environments, with the ability to deliver exceptional outcomes under pressure
* Strong commercial acumen, including full P&L accountability, strategic cost control, and vendor negotiations that drive profitability and long-term value
* Proven track record of elevating guest experiences, driving innovation, and leading transformative change
* Exceptional stakeholder engagement skills with a history of building trust across cross-functional teams, executives, and external partners
* Outstanding organisational and people leadership, with experience coaching, mentoring, and developing high-performing teams
* Relevant qualifications in hospitality, business, or operations management are highly regarded
Application Details
The application period will close on 07/10/2025, unless sufficient qualified candidates are identified sooner.
About Delaware North
With a capacity of more than 100,000, the MCG is the largest sporting stadium in the Southern Hemisphere. Delaware North is a global hospitality leader with 100+ years of history, offering opportunities across iconic venues and experiences. Delaware North Australia & New Zealand is committed to fostering a diverse and inclusive workplace where everyone feels valued and respected. We welcome applications from all backgrounds, orientations, and experiences and value collaboration and diversity.
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