Hawthorn East Location | WFH Hybrid Mode
Fantastic culture | Supportive Team Environment
$65,000 - $70,000 + Super | Interviewing Immediately
Woods & Co Recruitment are looking for a Collections Officer to join our client's Collections Team. Help grow this Australian owned, utilities company with an amazing culture and learn form a team of finance professionals!
This role requires you to display large amounts of empathy and understanding whilst ensuring collection performance is maintained to a high standard.
Making outbound calls to loyal customers who have overdue accounts, this role will see you have meaningful conversations, to work with the customer ensuring they fall no further behind.
What's in it for you?
$65,000 - $70,000 + Super
Full Time, Monday to Friday (standard business hours)
Hawthorn East Office
Fantastic company culture
WFH flexibility (hybrid mode)
What do you do?
Early identification of possible hardship triggers
Provide support & information to customers of Gov concessions etc
Establish and monitor affordable payment plans
Provide real time access to assistance
Provide energy affordability advice
Adherence to regulatory and compliance requirements
Display empathy and compassion to customers facing financial hardship
What you need?
Minimum 2 years relevant experience managing financial hardship:
Excellent communication & negotiation skills
Empathy & compassion
Positive attitude & team orientated
Knowledge of the Australian Privacy Principles guidelines & Privacy Act
Experience in the utilities industry (desirable).
If you're as passionate about this position as we are then please don't delay and
APPLY NOW! We are interviewing immediately! To find out more about this position please call
Catherine on
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
You will only be contacted if you are shortlisted and meet the above requirements.