An exciting opportunity exists to join one of Australia’s high growth private businesses. COS is a family owned and run Aussie business made up of a community of like-minded people working towards a common goal. Our purpose is to keep Australian workers, patients and students healthy, safe and productive by providing products. Why? So we can deliver on our pledge to donate 1% of total revenue to everyday Australians through the Lyone Foundation.
About The Role
Reporting to the National Valet Manager, you will be responsible for responding to the needs of our customers in an efficient and timely manner, whilst developing strong business relationships that lead to total customer satisfaction and loyalty.
Key Responsibilities
* Build long term customer relationships by adding value to their business and ensuring high standards of customer service
* Service valet customers according to set schedule, as per their individual SLA; either on a monthly or fortnightly cycle.
* Place valet orders via Valet App
* Provide and install storage products, ensuring all packaging materials are removed to maintain a neat and tidy cupboard / stationery or kitchen area.
* Act in a proactive manner by providing information to Account Managers on customer feedback, key opportunities and / or any likely open doors to competitors
* Be involved in the setting up of new valet customers
* Conduct regular reviews to ensure that the product mix within the cupboards remain relevant of the current needs of the customer / department.
* Valet Management Module – ensure customers information and product list are kept up to date
* Inventory Management – identify stock levels that may require adjustment
* Handle minor issues raised by customers, escalate where appropriate.
* Where applicable, deliver products to customer sites, and unpack products in customer cupboards / stationery areas
About You
* A current driver’s licence and reliable own vehicle
* Experience in using a PDA device
* Proven face to face customer service experience
* Level of physical fitness will be essential, as there could be an element of lifting when distributing stock to our customers and placing items away in designated areas.
Benefits of working with COS
* Flexible hybrid workplace
* Annual employee incentive schemes
* Generous Reward and Recognition programs
* Commitment to professional development with ongoing training and career development opportunities
* Access to free Mental Health programs
* Birthday, Paid Parental Leave and Purchase Leave available
* Convenient location with free onsite parking
* Employee discounts on full product range
* Opportunity to participate in community welfare and charity initiatives
* Novated Lease / Salary Sacrifice for electric vehicles available
More about COS
When you join COS, you’ll be working for a growing, socially responsible organisation who provides equal employment opportunities to a talented and diverse team of passionate people, who live and breathe our 6 core values - Passionate, Results Driven, Innovative, Service Excellence, Self-Reflective, and Family. Together, we work towards finding new and original ways to deliver on our Company Purpose: Keep Australian Workers Healthy, Safe and Productive.
Through the success of our business, COS has been proud to give back over $20 million to community through the Lyone Foundation. Each year through the Lyone Foundation, COS supports Australian charities who are focused on human welfare and are underfunded, allocating 1% of annual revenue to the foundation each year.
Founded in 1977, COS is the largest Australian owned and operated national office products business. With over 750 employees located across every State of Australia, COS are leaders in our industry, and we’re ready to welcome you onboard!
How to Apply
Please follow the instructions on the application page regarding your Work History, Education and Qualifications. You can include a Cover letter and Resume to give us an overview of your previous relevant experience.
'COS can offer you not just a job but a career.
If you are interested, we'd love to hear from you!