Responsibilities
Reporting to the Centre Manager, you will be the welcoming face of our retail centre, managing front desk operations while providing crucial administrative support to our team.
Reception Duties
* Manage front desk operations, incoming calls and walk‐in enquiries.
* Process daily mail and courier deliveries.
* Maintain registers including lost property, wheelchair hire, contractor access, and tenant records.
* Coordinate with security and cleaning teams via two‐way radio.
* Manage petty cash reconciliation and processing.
* Assist with car park operations and ticket validation.
Administration Support
* Maintain and update tenant and contractor records in our systems.
* Process monthly tenant sales figures and data entry.
* Manage tenant sundry charges including electricity and water.
* Update centre databases and emergency contact lists.
* Draft correspondence as directed by management.
* Procure office stationery within budget.
Operations
* Monitor and report operational complaints.
* Maintain first aid kit stock levels.
* Program access fobs and replace car park cards.
* Conduct visual inspections and provide feedback on property presentation.
Qualifications
* Administration and/or accounts experience.
* Strong customer service background.
* Proficiency in Microsoft Outlook, Excel, and Word.
* MRI experience advantageous but not essential.
* Excellent communication and organisational skills.
* Professional and friendly demeanour.
Benefits
* Employee discounts off fitness, wellbeing, and other recognised services.
* 18 weeks paid maternity leave.
* Private health insurance discounts.
* Active social club.
* Employee assistant programme.
* Novated lease for electric vehicles.
* Paid time off for volunteer work.
* Career opportunities within Australia's leading commercial real estate firm.
* Premium office facilities.
Culture & Equity
We embrace diversity and celebrate the differences that enrich our workplace. JLL is committed to equal opportunity regardless of race, gender, age, sexual orientation, or disability. We continue to rank among the World's Most Ethical Companies and support veterans transitioning out of the military.
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