Talent Pool Creation for Northern NSW District – Locations include Ballina, Clarence Valley (Grafton), Lismore and Tweed Heads
Grade 1/2 - $75,728 - $82,329 p.a. + superannuation and annual leave loading
35-hour week and flex leave
Your role
The primary purpose of this role is to provide front line services to the community from a local office (Community Service Centre or "CSC"). The role involves a range of client and administrative services that contribute to the effective delivery of quality services in a CSC.
As a Customer Service Officer, you will support the delivery of the CSC's administrative functions and provide high quality Customer service to our clients both in person and over the phone. You will have a strong customer service background, attention to detail and a high level of organisational skills.
Responsibilities
* Provide comprehensive support and customer service at the reception and front counter, including answering telephones and directing inquiries to appropriate service providers.
* Offer detailed administrative support to casework teams, ensuring high standards of customer service and meticulous attention to detail.
* Accurately prepare and enter data into corporate and client management systems, maintaining strict client confidentiality.
* Maintain record management systems in line with agency guidelines and policies, manage office supplies, and ensure office equipment is functional.
What We're Looking For
* Customer service experience both in person and over the phone.
* Ability to organise work and prioritise workload in a busy work environment.
* A positive attitude and ability to work independently and collaboratively.
* Proficient in Word, Outlook and Excel.
Pre-employment checks
* National Criminal History Record Check in accordance with the Disability Inclusion Act 2014
* Working with Children Check clearance in accordance with the Child Protection (Working with Children) Act 2012
What We Offer
* A challenging and rewarding career.
* Flexible, autonomous work environment.
* Competitive pay and conditions.
* Training and development opportunities to build and maintain capabilities.
* Health & Wellbeing and Employee Assistance Programs.
Inclusion and Diversity lies at the heart of how we recruit
We continue to hire great people with a wide variety of skills, experience and backgrounds. This includes people with disability, Aboriginal and Torres Strait Islander People, women, people identifying as LGBTIQ+, culturally and linguistically diverse people, carers and other diversity groups.
Other Information
A talent pool may be created for future ongoing and temporary roles and is valid for a period of up to 18 months.
Applications close - 11:59pm, Monday 27 April 2026.
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