We are seeking a proactive and detail-oriented ICT Support Technician to provide front-line technical support to our staff and systems. This role is ideal for someone who enjoys problem-solving, thrives in a fast-paced environment, and is passionate about helping users resolve technical issues efficiently.
**Key Responsibilities**:
- Troubleshoot and resolve technical problems related to desktops, laptops, mobile devices, printers, and peripheral equipment.
- Set up and maintain user accounts, permissions, and passwords in accordance with security protocols.
- Support the rollout of new equipment and systems across the organisation.
- Document support requests, issues, and resolutions using a ticketing system.
- Maintain asset registers for IT hardware and software.
- Provide basic training and guidance to staff on the use of ICT systems.
- Escalate complex issues to senior IT staff or external providers when necessary.
**Requirements**:
- Certificate IV or higher in Information Technology or related field.
- 1+ year of experience in an ICT support or helpdesk environment preferred.
- Strong troubleshooting skills and ability to work through problems methodically.
- Knowledge of Windows OS, Microsoft 365, and basic networking concepts.
- Familiarity with remote desktop tools and ticketing systems.
- Excellent communication and interpersonal skills.
- Ability to prioritise tasks and manage time effectively.
**Desirable**:
- Experience with Active Directory, Group Policy, or cloud platforms.
- ITIL Foundation or similar certification.
**Job Types**: Full-time, Permanent
Pay: $70,000.00 - $120,000.00 per year
**Benefits**:
- Work from home
Schedule:
- 8 hour shift
Work Authorisation:
- Australia (required)
Work Location: Hybrid remote in Nedlands WA 6009