CUSTOMER SERVICE COORDINATOR
* Great energetic team
* Enjoyable work environment
* Permanent Full Time, Monday to Friday
About the business:
HOBART Food Equipment is one of the world's leading manufacturers of commercial commercial warewash equipment. HOBART has a proud legacy of over 110 years servicing the Australian market. We are an EEO employer and promote diversity and inclusion in workplace. We are part of ITW Group that operates around the globe.
This would be an excellent position for a person who takes pride in their work and enjoys working in a dynamic work environment.
About the role:
The position will be based at our Silverwater head office as a Full-time Customer Service Coordinator. You will join our enthusiastic and energetic national service team. As a part of role, you will log service calls, book customer service requests and coordinate technicians as per the service agreements, installations, and breakdowns. You will bring exemplary customer service skills, a positive attitude with strong accuracy and attention to detail in completing service requirements. The role will get opportunity to work within a supportive team environment where your contribution will be respected and recognised.
Key Responsibilities:
* Manage and coordinate on-road technicians by preparing job schedules
* Allocate bookings to technicians for service, repair, and installations
* Answering the phone in a professional manner and assisting with customer requests
* Ensuring service jobs call outs are completed
* Interfacing between the customer regarding issues (via email/ phone) and technicians
* Dealing with a team of service technicians and third party sub-contractors
* Ensure customer outcomes, compliance requirements and service delivery are aligned
* Assist technicians over the phone with ordering parts and quotes
* Sales Order Entry
* Dealing with key account customers and scheduling preventative maintenance programs
Skills & Experience:
* Minimum 1 year experience in a similar role
* Pronto experience highly regarded
* Admin experience well regarded
* Problem solving and Time management skills
* Good organisational and coordination skills
* Sophisticated communication and customer service skills
* Professional and adaptive telephone manner
* Ability to multitask and prioritise tasks
We pride ourselves on finding good people who deliver quality and share a common goal. We offer progressive career with ongoing training and development. Salary is commensurate with experience.
To apply for this position, click apply now.