In this Account and Relationship Manager, you will be working alongside a high-performing Strata team, supported by dedicated administration, facilities and finance teams - allowing you to effectively focus on relationship management with your clients.
**Client Relationship Management**
- Develop and maintain strong customer relationships.
- Deliver existing services to the customer's satisfaction, ensuring they are aware of all value provided.
- Own and resolve issues and escalations from a customer or internal teams.
- Develop an understanding of the customer's strategy and objectives and business problems/drivers for change.
- Support the Sales team to increase your portfolio size by recognising or creating growth opportunities.
**Skills and Experience**
- Experience handling difficult and complex situations
- Excellent communication and relationship building skills
- Attention to detail and the ability to work under pressure
- Excellent organisational skills
- Solid communicator with the ability to create strong third party relationships
- Superior problem-solving skills with the ability to manage multiple stakeholders
**Benefits and Culture**
- Be part of our rapidly growing team, with endless opportunities for success
- Amazing incentives program
- Established company values and strong purpose
- Open office environment and supportive team