Job Summary
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We are seeking a highly skilled Front Office Manager to lead our team and deliver exceptional guest experiences.
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The ideal candidate will have a strong background in hotel management, excellent leadership skills, and the ability to motivate and train staff.
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In this role, you will be responsible for overseeing daily front desk operations, managing staff, and ensuring seamless communication with other departments.
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You will also be responsible for analyzing rate variance reports, controlling room revenue, and providing exceptional customer service.
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Responsibilities
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1. Conduct daily briefings to ensure all team members receive pertinent information.
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2. Manage and supervise staff to deliver high-quality service and meet departmental standards.
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3. Analyze rate variance reports to control room revenue and approve discounts and rebates.
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4. Coordinate with other hotel departments on administrative and operational matters.
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5. Provide exceptional customer service and handle guest complaints tactfully and efficiently.
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6. Assist Guest Relations in greeting, rooming, and farewelling guests.
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7. Regularly inspect the front of house and back of house for cleanliness and orderliness.
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8. Ensure staff complies with marketing techniques to maximize sales.
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9. Check billing instructions, monitor guest credit, and address discrepancies.
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10. Coordinate full house situations, overbooking, and guest relocations.
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11. Ensure the On-Call Valet Desks and driveways are properly staffed and efficient.
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12. Ensure safety, security, and loss control policies are followed.
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13. Conduct Night Audit processes.
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14. Maintain accurate records and logs of guest interactions and incidents.
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15. Collaborate with other departments to resolve issues and improve guest satisfaction.
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16. Identify opportunities for process improvements and implement changes as needed.
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17. Develop and maintain relationships with guests, vendors, and other stakeholders.
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18. Stay up-to-date with industry trends and best practices in hotel management.
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19. Participate in ongoing training and professional development to enhance knowledge and skills.
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20. Perform other duties as assigned by management.
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21. Ensure compliance with company policies and procedures.
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22. Support the implementation of new initiatives and projects.
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23. Contribute to a positive and inclusive work environment.
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24. Foster a culture of excellence and continuous improvement.
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25. Ensure timely and effective communication with colleagues and management.
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26. Take ownership of problems and seek solutions proactively.
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27. Be adaptable and flexible in a fast-paced environment.
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28. Work effectively under pressure and manage competing priorities.
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29. Maintain confidentiality and handle sensitive information discreetly.
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30. Serve as a role model and provide guidance to junior staff members.
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Qualifications
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31. Hotel Management Diploma or Degree.
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About Us
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We offer a dynamic and supportive work environment, opportunities for professional growth and development, and a competitive compensation package.
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If you are a motivated and experienced Front Office Manager looking for a new challenge, please submit your application.