Bentleigh East | Full-time | Administration Assistant
We're working with Toshi, a well-established brand with a strong wholesale presence and growing eCommerce channel, to find a reliable and detail-oriented Administration Assistant.
This role sits at the heart of the operations team, supporting wholesale order flow, customer communication and day-to-day admin.
About the brand
Toshi, a design-led Australian lifestyle brand specialising in the children's and baby category: accessories, sun protection, designer babywear and organic cotton gifts. Established in 1999, Toshi is trusted for its quality craftsmanship, sustainable materials, and timeless aesthetic. With over 650 stockists across Australia, New Zealand, and internationally, Toshi has become an iconic homegrown brand. All design, distribution, and operations are led from their Melbourne head office, where creativity, functionality, and care for the environment remain at the heart of everything they do. Toshi is also proud to support Australian wildlife conservation through its ongoing partnership with WIRES.
The Role
This is a hands-on, office-based role working closely with operations, sales and warehouse teams.
* Processing wholesale (B2B) orders accurately and efficiently
* Managing inbound customer enquiries (phone and email)
* Supporting the sales team with admin and order coordination
* Working across accounting systems (MYOB, Xero, Zoho or similar)
* Assisting with invoicing, order tracking and basic reporting
* Liaising with warehouse team to ensure smooth fulfilment
* Monitoring order flow and flagging any issues proactively
What We're Looking For
* Previous experience in admin, customer service or operations support
* Strong written and verbal communication skills
* High attention to detail and accuracy
* Confident handling inbound calls and customer queries
* Comfortable working with systems and picking up new tools quickly
* Organised, reliable and happy to be in the office full-time
The Environment
* Fast-paced wholesale and eCommerce business
* Office-based with close connection to warehouse operations
* Supportive and collaborative team
* Opportunity to learn how a growing retail business operates behind the scenes
Why This Role
If you're someone who enjoys structure, being across the detail, and playing a key role in keeping operations running smoothly, this is a great opportunity to step into a stable and growing business.
Apply or reach out to yuliya@altairrecruitment.com.au
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