Customer Experience - Service Desk Coordinator
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We are looking for a full-time Customer Experience Support Coordinator to join our team at Carrara on the Gold Coast. You will be responsible for responding to and solving customer enquiries via email, phone, online, or from our Showroom Service Desk.
What You Will Be Doing:
* Servicing our customers face to face from our Service desk, adjacent to our flagship showroom.
* Processing refunds and troubleshooting returns lodgements.
* Liaising with courier partners in resolving order inquiries.
* Correctly input and record customer information to maintain robust data capture.
* Complete daily salesforce caseload to a high standard.
* Ensure a consistent ABI customer experience across all touchpoints, maintaining high standards of service.
* Proactively collaborate with customers, teams, and departments to address inquiries and resolve issues.
* Assist in training and onboarding of new staff to maintain service quality standards.
* Be available for coverage from 7 a.m. to 5 p.m. as required and across various locations to maximise the ABI experience over 7 days.
About You:
* Available to work a flexible working week where required, including Saturdays.
* Passionate about creating an exceptional customer experience.
* Confident, friendly, and patient phone manner.
* Able to problem-solve.
* Competent computer skills, including the use of Apple processing systems and working across multiple programs.
* Experienced with Salesforce, RingDNA or WOO Commerce highly regarded.
* High attention to detail.
* Enthusiastic about learning and development.
What we can offer you:
* Work-life balance with varied shifts between 7am - 5pm Monday to Friday and 8:30am - 3:00pm Saturday.
* Working from our brand-new purpose-built HQ with an onsite gym and pilates studio.
* Discounts from your favourite brands and a generous ABI Interiors discount.
* Fun social events so you can connect with your team members.
If this sounds like the job for you, we'd love to hear from you Please apply with your resume and cover letter.
About ABI Interiors:
ABI Interiors is a Queensland family business that was established in 2016 after recognising a gap in the market for high-quality, coloured architectural hardware.
Today, we pride ourselves on supplying a comprehensive range of interior fixtures and fittings that are of an exemplary standard. Our in-house Research and Development team uses cutting-edge technology to actualise simplicity, longevity, and durability as the foundation for our designs.
But our promise of quality extends beyond our product offering. We adopt a holistic approach, meaning we strive to uphold excellence across every touchpoint of the ABI Interiors experience. Guided by quality, trust, innovation, passion, and responsibility, our team all share the same belief and commitment that we can enrich lives by enriching spaces.
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