Add expected salary to your profile for insights
- You are a curious and enthusiastic individual with a true passion for analytics and have a background in Network Analysis
- We are a committed and high performing team focused on modelling risk scores and network clusters under SPF framework
- Together we will deliver faster and simpler customer outcomes through the cutting-edge use of data
See Yourself in the Role
As the Fraud & Scams Network Search Manager, you will work with the Senior Manager in the design, development, and execution of network-based search capabilities across the Group. Your work will drive investigations, generate insights, and help identify potential victims of coordinated scam activities. You'll also play a key role in optimising search parameters, automating processes, and enhancing team efficiency to strengthen our fraud prevention efforts.
Do Work That Matters
Join a high-performing, purpose-driven team committed to protecting customers and the broader community from fraud and scams. Our team leads prevention efforts through verification, investigations, intelligence sharing, disruption, loss recovery, and law enforcement collaboration.
Key Responsibilities
- Lead a team of analysts and technical specialists to detect and disrupt scam networks using advanced analytics and threat intelligence.
- Design and operationalise network search capabilities in line with regulatory requirements.
- Identify scam typologies and behavioural patterns across digital channels, linking data points (e.g., URLs, wallets, IPs) to uncover coordinated fraud.
- Assess consumer impact and prioritise investigations based on risk and our investigative processes.
- Develop and implement proactive fraud countermeasures and generate actionable intelligence for internal and external stakeholders.
- Collaborate with Operations, Analytics, Capability and Governance teams to deploy strategic and tactical controls.
- Communicate findings clearly to technical and non-technical stakeholders, including senior leadership, through well-documented reports.
We're Looking for People Who Have
- Proven experience in Fraud Intelligence, or Analytics, with expertise in scam detection and prevention.
- Practical experience with statistical and social network analysis to uncover complex fraud and scam patterns.
- Strong attention to detail and the ability to translate risks and opportunities into actionable insights.
- Fluent in various coding and modelling languages and techniques.
- Excellent communication, and interpersonal skills.
- Excellent leadership skills with the ability to inspire and influence the team
- Demonstrated ability to produce high-quality strategic, operational, and tactical intelligence products.
- Proficiency in delivering data-driven insights using a variety of analytical tools and techniques.
- A solutions-focused mindset with a strong foundation in data-informed decision-making.
- At minimum, a Bachelors degree in Statistics, Mathematics or Actuarial Studies (or similar).
Whether you're passionate about customer service, driven by data, or called by creativity, a career here is for you. Our people bring their diverse backgrounds and unique perspectives to build a respectful, inclusive and flexible workplace. We are working hard to build a team of people who represent the rich diversity of our customers and communities. If you're excited about this opportunity but you don't meet every single requirement, or your experience doesn't align perfectly, we still want to encourage you to apply. You may just be the perfect candidate for this opportunity or another within CommBank.
At CommBank we will inspire you with work that makes a difference, surround you with talented people that respect and value each other, and empower you to grow professionally and personally. Most of all, making a positive impact for customers, communities and each other is part of our every day.
We're determined to make a real difference for Australia's first peoples. We encourage all interested applicants to apply.
CommBank is Australia’s leading provider of financial services. With customers at the heart of everything we do, we’re focused on helping people and businesses move forward financially. We are driven to deliver seamless experiences, in smart, innovative ways.
Our 50,000+ people bring their different backgrounds and unique perspectives to our collaborative environment. It’s what makes CommBank a place of opportunity, where your skills can take you in unexpected directions and you can achieve great things.
#J-18808-Ljbffr
📌 Fraud and Scam Network Search Manager
🏢 Commbank
📍 City of Sydney