Are you an enthusiastic tech support professional looking to kickstart your IT career with a Managed Service Provider? We’re on the lookout for a Level 1 Technical Support Engineer, based in Brisbane, to join our growing team and support a variety of clients with on-site and remote troubleshooting services.About the RoleAs a Level 1 Technical Support Engineer, you'll be the first line of support for our clients—handling hardware and software troubleshooting, installations, and configurations. You’ll maintain incident documentation, collaborate with suppliers and partners, and work closely with internal technical teams to ensure smooth resolution of IT issues.ResponsibilitiesProvide on-site Level 1 technical support for end users (Brisbane region)Troubleshoot and resolve hardware, software, and basic network issuesInstall and configure desktops, laptops, and common applicationsMaintain accurate documentation for incident management and resolutionCollaborate with suppliers, technology partners, and internal teams for escalations and follow-upsRequirements1 year experience in an IT support or help desk environmentFamiliarity with Microsoft 365 (email, Teams, OneDrive, etc.)Exposure to SharePoint or Intune administrationSolid understanding of Windows operating systems and user troubleshootingA valid driver's license and ability to travel to client sites within BrisbaneWork within a Managed Service Provider (MSP) environment, supporting diverse businessesSeniority level: Entry levelEmployment type: Full-timeJob function: Consulting, Information Technology, and EngineeringIndustry: IT Services and IT Consulting and Technology, Information and Media
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