Responding to incoming phone and email requests within specified timeframes and handling customer inquiries in an efficient and professional mannerCreating and Uploading of pre-orders and contracts in line with pre-order timelinesPerform required maintenance on pre-ordersReviewing of contracts and orders as per the Rules of EngagementProcessing of contract call offs in season within specified timelines for pre-orders and refillsManagement of Order Book is an ongoing requirementCommunication and liaison with the sales team on a regular basisProviding product information, pricing queries and processing orders into the systemFollow up of customer requests, issues and complaints to resolutionAchievement of agreed department KPI’s to drive superior service deliveryDeveloping a strong understanding of the Company’s product rangeContributing to the team’s continuous improvement initiatives and targetsAll testing as required within SAP systemsKnowledge, Skills and Abilities:A high level of problem solving abilityHighly developed organisational and time management skillsSuperior attention to detail and accuracyExcellent communication skills and a proven ability to develop long lasting relationships with our internal and external partnersAbility to contribute to a team environment where performance is measuredExperience in working under pressure to meet deadlines and conflicting prioritiesStrong Microsoft Office skills are essential and experience using SAP is desirableA flexible and professional approach is imperativeRequisite Education and Experience / Minimum Qualifications:University degree or equivalentKey Interfaces:Supply Chain: Purchasing and Order FulfilmentFinance: CreditITMerchandising teamWarehouseExternal Freight companiesExternal CustomersAT ADIDAS WE HAVE A WINNING CULTURE. BUT TO WIN, PHYSICAL POWER IS NOT ENOUGH. JUST LIKE ATHLETES OUR EMPLOYEES NEED MENTAL STRENGTH IN THEIR GAME. WE FOSTER THE ATHLETE’S MINDSET THROUGH A SET OF BEHAVIORS THAT WE WANT TO ENABLE AND DEVELOP IN OUR PEOPLE AND THAT ARE AT THE CORE OF OUR UNIQUE COMPANY CULTURE: THIS IS HOW WE WIN WHILE PLAYING FAIR.COURAGE:Speak up when you see an opportunity; step up when you see a need..OWNERSHIP:Pick up the ball. Be proactive, take responsibility and follow-through.INNOVATION: Elevate to win. Be curious, test and learn new and better ways of doing things.TEAMPLAY: Win together. Work collaboratively and cultivate a shared mindset.INTEGRITY: Play by the rules. Hold yourself and others accountable to our company’s standards.RESPECT: Value all players. Display empathy, be inclusive and show dignity to all.adidas celebrates diversity, supports inclusiveness and encourages individual expression in our workplace. We do not tolerate the harassment or discrimination toward any of our applicants or employees. We are an Equal Opportunity Employer.
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