Job Description
We are seeking a Youth Coach to join our team in Coomera. As a key member of our organization, you will be responsible for managing and supporting a caseload of youth participants to achieve education, training, employment, or hybrid outcomes.
Key responsibilities include engaging with youth participants to identify skills, increase their education levels, non-vocational skills, readiness to work and assist in finding sustainable education, training, employment, or hybrid opportunities through activities such as the Youth Engagement Platform (YEP), individual coaching and support, group activities, specific interventions, online and digital services, referral to specialist providers to provide further assistance to participants to overcome barriers to workforce participation.
The role will also engage with employers to encourage participation with job seekers and provide support when job seekers are in the hiring and onboarding process.
Required Skills and Qualifications
To succeed in this role, you will need:
* Excellent oral and written communication skills including accurate spelling and grammar.
* Demonstrated problem solving skills and ability to identify escalation points.
* High level of digital literacy.
* Skilled in the accurate and efficient administration and undertaking of processes and data entry.
* Able to proactively provide prompt, efficient and quality customer experiences and communications in a courteous, professional and empathetic manner.
* Knowledge of local labour markets and economic impacts on the employment sector.
* An understanding of the issues and barriers facing youth participants and how to successfully work with them to achieve sustained employment outcomes.
* Knowledge of, or the ability to understand and interpret, DESE guidelines and the TtW deed.
* Ability to engage, build rapport with and support customers of diverse demographics and social backgrounds.
* Strong ability to actively develop and manage relationships with customers to achieve sustained success.
Benefits
We offer a range of benefits to support your career and wellbeing, including:
* 14 weeks paid parental leave, plus ongoing support.
* Generous leave entitlements, including 3 paid Christmas close-down days.
* Exclusive discounts on private health insurance (HCF, Bupa, Medibank).
* Corporate travel rates for personal use.
* Option to buy or cash out annual leave.
* Salary packaging available (non-PBI).
* Ongoing development with study support.
* Employee Assistance Program (includes Nurse on Call).
* Retail and entertainment discounts.
* Pro-rata long service leave after 7 years.
Others
As an equal opportunity employer and child safe organisation, we are committed to a safe, inclusive, and diverse workplace. We encourage applicants from all backgrounds to apply.
If you are passionate about supporting youth in their employment journey, please click 'Apply' to submit your application.