We're seeking a Customer Banking Specialist to join our Moora Branch Hub, working full time across the following branch locations:
Moora – Jurien Bay – Dalwallinu
This role is part time, 32.5 hr/wk, Monday – Friday 9am – 4pm
You will be joining our Multi-Channel Branches!
What is a Multi-Channel Branch?
Multi-Channel branches operate through both face-to-face and phone-based channels. Each branch dedicates full days to each channel, and these schedules vary from branch to branch.
* On Phone Based Days: We assist our customers with their everyday banking needs and complaints via telephone or other digital channels in a contact centre environment.
* On Branch Open Days: Our Retail Branch services customers in the community face to face with their everyday banking needs, enquires & transactions.
Together we deliver a seamless banking experience for the future to our 10 million+ personal and small business customers. More specifically, you will:
Responsibilities
* Assist customers with general banking transactions, answering questions and queries
* Build a personal connection with customers through meaningful conversations face to face and through our direct channels
* Work with customers to use our in-branch technology and digital banking options
* Complete Financial Health Checks to assess customers' financial needs
* Process applications for personal loans, credit cards and associated products
* Use tools to capture customer feedback and take action to correct any service breaks to drive improvement
* Be provided with continuous training and development to support your career aspirations
We're interested in hearing from people who have:
A passion for delivering outstanding customer service with every interaction
Qualifications
* The ability to have great conversations and confidence to ask challenging questions
* Problem solving attitude and curiosity in finding the right solutions
* An open approach to learning new things and goal oriented
* An ability to work collaboratively as a team to deliver a seamless customer experience
Don't wait, apply today!
Aboriginal &/or Torres Strait Islander people encouraged to apply
If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through Sidekick to submit a valid application. We're keen to support you with the next step in your career.
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