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About Us
Infosys is a global leader in next-generation digital services and consulting. We enable clients in 56+ countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.
Job Description
About Us (repeated, can be omitted for conciseness)
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Description
Short Description: Infosys is seeking a Manager of Client Services (MCS) to lead and grow a substantial IT services business within the Mining sector in Perth, WA.
The Manager-Client Services is responsible for managing existing clients and acquiring new clients in the region. The MCS works with their manager (Senior MCS/Group MCS) to build sector plans and is responsible for client management and all client interfaces within the assigned account/prospect scope.
Roles And Responsibilities
* Develop and present proactive proposals to clients/prospects in line with sector strategy
* Engage relevant internal Infosys teams and service lines to develop solutions
* Handle risks and issues related to the accounts, including delivery oversight ensuring strong governance
* Set and manage client expectations to ensure strong satisfaction
Skills / Competencies
Essential:
* Tertiary Qualification in IT / Computer Science / related discipline
Preferred:
* Strong sales/relationship management experience
* Experience interacting with CXO level client contacts
* Business development and project management experience
* IT Services experience with Global Delivery Model
* Ability to position industry insights to client needs
* Deep understanding of client’s business challenges and providing thought leadership
* Experience in Technology Consulting for mining sector
* Proposal creation and presentation skills
* Leadership, interpersonal, communication, and presentation skills
* Experience with IT and business consulting engagements
* Understanding of contracts, MSAs, pricing models
* Strong negotiation skills
Additional Skills
* Excellent customer interfacing skills
* Strong written and verbal communication skills
* Attention to detail, analytical, problem-solving skills
We support individuals with disabilities or special needs during recruitment. Contact or call 1-866-472-0935 for assistance.
Note: Infosys does not accept unsolicited resumes from third-party vendors without a signed agreement. All recruitment activities are managed through the Talent Acquisition department.
Infosys is committed to diversity and inclusion; we are an equal opportunity employer.
Seniority level
* Mid-Senior level
Employment type
* Full-time
Job function
* Sales and Business Development
Industries
* IT Services and IT Consulting
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