Our Region
Gladstone offers dynamic career opportunities across diverse industries, catering to a range of skills and ambitions. Whether you're advancing your career or seeking work-life balance, Gladstone's industrial strength, innovative energy projects, and bustling service sectors make it a fantastic place to work and live.
Our Council
Discover a fulfilling career at Gladstone Regional Council, where your dedication to community service merges with our commitment to improving residents’ lives. Every role contributes to the livelihood of those who call Gladstone home.
We are committed to building an inclusive workplace that reflects the diversity of the entire community we serve. At Gladstone Regional Council, we embrace diversity in our collective pursuit of inclusion. We are committed to creating an inclusive environment where everyone, regardless of gender, age, marital status, sexual orientation, disability, ethnicity, or background, can thrive. Inclusion is at the heart of our culture.
Our Culture & Our Benefits
Join our supportive and collaborative culture where your well-being comes first. We’re committed to nurturing your holistic wellness through health programs and events, our culture journey and flexible working options.
We partner with our people to understand their needs and provide the tools that develop skills, knowledge and healthy culture. Our people are valued for the part they play in delivering for the Gladstone Region. We are proud of who we are and what we do. We are #ProudlyGRC!
Team Leader Customer Solutions
Council is seeking to appoint a permanent full time Team Leader Customer Solutions to contribute to Council’s success.
* Monday to Friday, 9-day fortnight
* Enjoy variety in your work? | No two days are the same!
* Better Balance, Better Benefits with GRC
About the Role
The purpose of this position is to provide day to day leadership and facilitate and manage the delivery of effective, efficient, professional and multi-faceted customer service to internal and external customers consistent with Council's expectations and to promote positive relationships between Council and the community.
About You
* You thrive in a fast paced, ever changing environment and are confident leading a team that works across multiple customer channels; face to face, phone, digital and written while staying calm, focused and solutions oriented.
* You bring strong emotional intelligence and high self awareness, enabling you to support, coach and motivate a diverse team spread across the region, each with different strengths, pressures and development needs.
* You’re an adaptable leader who embraces technology, comfortable using and learning new systems to improve customer experience, team efficiency and service delivery outcomes.
* You excel at building positive relationships, communicating clearly and professionally with customers, staff, and stakeholders at all levels, even in challenging or high pressure situations.
* You’re committed to continuous improvement, analysing processes, identifying opportunities, and confidently leading your team through change to deliver high quality, customer focused outcomes.
You will bring:
* Relevant experience working in a customer service environment together with demonstrated problem solving and negotiation skills.
* Previous supervisory experience with a working knowledge of the principles of human resource management.
* Leadership experience in a high-performance and demanding environment, with a demonstrated ability to affect performance improvement.
* Experience in delivering process improvements including preparing procedures, operational reports and effectively implementing change to ensure continual improvement of customer experience and delivery efficiency.
* Excellent written and verbal communication and presentation skills with the talent to present facts and opinions articulately, persuasively and objectively to a wide variety of audiences, including difficult external customers and senior management.
* Well-developed organisational skills with the ability to prioritise and work to tight deadlines in a demanding environment.
* Fluent in the use of technology software and applications and the ability to effectively leverage technology to support improved customer experiences.
* Proficient keyboard skills and experience using Microsoft Office Suite and operating corporate business systems.
Eligibility & Pre-employment Checks
To be eligible for this position, the candidate must have applicable working rights.
Depending on the role requirements, you may need to complete various checks and assessments as part of the recruitment process. This could include reference checks, pre-employment medicals (including drug and alcohol testing), vaccinations, visa checks, licence verifications and psychometric testing.
For questions related to the role or recruitment process, please call Council on 0*** or .
Closing Date
12 noon Tuesday 3 February 2026.