At the heart of community. At the start of the future. That’s where you’ll find Dubbo Regional Council and this opportunity to shape our region as our new Customer Experience Officer based in Dubbo.
Dubbo, New South Wales, Part time
Our people care deeply about serving and strengthening our community. We work for 55,000 residents and 1.65 million people who visit our region each year - and when you join us, you’ll be part of that impact every single day. We’re at the centre of huge and important environmental, economic and societal change that will ensure a more sustainable future – for the Dubbo region, New South Wales, and beyond.
Join us as a Customer Experience Officer in the Customer Experience & Engagement Branch, and develop your skills and future career.
Find purpose and impact by joining our award winning team as a Customer Experience Officer and be the first point of contact for our community. In this part-time, Monday – Friday, 12pm-5pm 25-hour role, you'll provide exceptional service through phone, email, webchat, and face-to-face interactions.
Key Responsibilities
- Being the vital link between our organisation and our valued customers, ensuring effective communication and support
- Executing customer service tasks in alignment with established procedures to optimise the operation of the Customer Experience Centre
- Staying current with Council's services, products, and activities to provide accurate and valuable information to customers
- Demonstrating an understanding and grasp of Council's policies, procedures, and codes to maintain compliance and uphold high standards
- Proactively identifying and addressing customer dissatisfaction, promptly escalating issues using established customer experience protocols
- Cultivating strong customer relationships through engaging with customers through multiple communication channels.
Requirements
- Certificate III in Office/Business Administration or a relevant discipline or above
- Relevant experience in customer service delivery in a high volume environment
- Well-developed communication skills, computer literacy and ability to complete accurate data entry
- High level organisational skills and the ability to prioritise tasks with competing deadlines
- High level of flexibility, adaptability and versatility to handle multiple diverse tasks across Omni-channels
What We Offer
- A 25-hour work week in this part-time position
- Salary packaging options, including novated vehicle leasing, self-education expenses, disability/income protection insurance, and more
- Annual Staff Excellence Awards and a supportive team environment
- Fitness Passport, comprehensive Wellbeing Program, annual flu vaccination, and Employee Assistance Program
Dubbo Regional Council is part of Wiradjuri Country and we acknowledge all clan groups that reside within the Dubbo and Wellington Wiradjuri Nation. We are an equal opportunity employer that values diversity and inclusion, and we strongly encourage applications from Aboriginal and Torres Strait Islander peoples, and people of all ages, genders, abilities and cultural backgrounds.
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📌 Customer Experience Officer
🏢 Careers at Council
📍 Dubbo