Lead a team of 8-10 tele sales for our short courses and qualifications business Join our highly regarded business with over 80 years of history Full time role on our high energy Campus in heart of Circular Quay About the Business For over 80 years, the Australian Institute of Management (AIM) has empowered individuals and organisations to thrive with industry-focused education solutions. AIM has developed over 100 short courses and Vocational Qualifications to help our students advance their skills and career, regardless of industry and experience. Today, AIM is the market leader in corporate education and training. Our unmatched breadth and depth of programs enables us to support organisations to drive team engagement and growth objectives. AIM is part of Scentia, which also includes The Institute of Executive Coaching and leadership (IECL) and the Australasian College of Health and Wellness (ACHW). With unmatched scale, scope, and impact, Scentia is shaping the future of learning. About the Role As our Sales Manager, Future Skills you will support the day-to-day operations of a sales team (approximately 8 team members) and contribute to improved sales performance across our short course and qualifications business. In this role, you'll assist with refining sales processes, supporting the implementation of tools and systems (including Salesforce), and helping ensure the team is equipped to meet their goals. Working closely with senior sales leaders, you'll contribute to planning activities, support basic reporting and analysis, and play a role in driving team productivity. A key part of your role will be to coach and support your individual team members—providing guidance, helping them adopt best practices, and contributing to a positive and high-performing team culture. This role offers an excellent opportunity to develop your career in sales leadership and operations, with scope to grow alongside an experienced team. This is an exciting opportunity for a results-driven sales professional to make a lasting impact in a fast-evolving education environment. Key Responsibilities Lead a team of 8-10 individual contributors, fostering a culture of accountability, motivation, and high performance Take a ‘coaching-led’ approach to leadership, supporting team members in achieving both individual and team targets Monitor daily performance metrics (e.g. calls, conversions, follow-ups etc.) and provide real-time coaching to optimise productivity and outcomes Conduct regular 1:1s and team huddles to provide support, address blockers, and reinforce sales best practice approach Ensure consistent use of Salesforce, accurate data entry, adherence to workflow, and alignment with the full sales process Champion the effective use of Genesys (AIM’s telephony platform) to ensure the team meets call quality and service standards Identify areas of process improvement to drive greater conversion, efficiency, and predictability in the sales cycle Monitor and report on key performance indicators to assess individual performance that includes call volumes, conversion rates, average deal size, sales per agent About you Experience in a sales leadership role with robust understanding of phone-based sales management Proven experience in high-volume B2C telesales environment Solid understand of call centre operations, sales scripts and objection handling Experience in one-on-one coaching, performance feedback and training staff to improve skills and productivity Exceptional communication skills, both written and verbal, with a keen attention to detail and the ability to convey complex digital topics in a clear and approachable manner. Benefits & Perks Flexible Working Arrangements: Enjoy the flexibility to balance work and life. Career Growth Opportunities: Access to continuous training and development to advance your career. Vibrant Office Culture: Be part of a fun and dynamic office environment. Employee Assistance Program (EAP): Access to support and resources for your well-being. Ongoing Training & Support: Continuous learning opportunities and support provided. Complimentary Short Courses: Free access to a variety of short courses. Monthly Celebrations: Join us for monthly cake days to celebrate our successes among other social events. Paid Volunteer Days: Two paid days to volunteer and give back to the community. Collaborative Team Environment: Work with a great team that values collaboration and innovation. The Culture We are passionate about connecting people and organisations through learning. Our culture is the foundation of our success, driven by a clear core purpose and behaviours that are deeply embedded in our organisational DNA. Together, they shape who we are, how we work, and the impact we make. If you would like to be part of our journey, simply click “Apply Now” and our recruitment team will reach out to you.