Sr. Customer Service Executive - Provisioning & Configuration
Job Description
Responsibilities
* Ensure configuration task completion for Enterprise/Wholesale customers with clean deployments within the SLAs.
* Conduct change management, turnup and migrations requests.
* Standard testing and troubleshooting of installs/activation post Provisioning.
* Validate wiring connections & schedule dispatches with field operations.
* Regularly participates in important projects or activities as a full contributing team member.
* Ensure all installation functions are performed in a timely fashion to meet agreed SLA's/KPI's.
* Perform escalation management, wherever necessary and in case project is in jeopardy.
Minimum qualification & experience
Relevant experience in network infrastructure project management and on field experience.
Desired Skill sets
* Understanding of Provisioning process, Telephone, Internet, Data, Service Activation.
* Knowledge in switch and router configuration.
Tata Communications Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications
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