About Us
We are a leading retailer of lighting and fans, dedicated to enhancing homes nationwide. Our forward-thinking approach and supportive team environment make us an ideal place for professionals to grow.
About the Role
* Provide proactive leadership and support to our teams.
* Collaborate with colleagues to ensure data integrity and optimisation across our platforms.
* Manage online order processing, follow-ups, quotation generation, returns, and other critical operational tasks.
* Drive the team to achieve and exceed sales and operational targets.
* Contribute to the continuous improvement of daily processes and procedures within our department.
* Serve as the primary escalation point for complex customer service matters.
* Undertake general office administration and other duties and tasks as required.
To Excel in This Role, You Will Bring
* A minimum of 3 years' experience in a senior customer service position, ideally at a Team Leader level or higher.
* Proven leadership capabilities with the ability to manage, motivate, and develop teams.
* Exceptional problem-solving skills, with the ability to think clearly, identify urgent priorities, and act decisively.
* Demonstrated experience in managing multiple tasks and scheduling workloads effectively in a fast-paced setting.
* Outstanding written and verbal communication skills, with a talent for engaging stakeholders.
* A tech-savvy approach, comfortable operating in a digital-first environment.
* Meticulous attention to detail and a proactive attitude.
What We Offer
* A positive team culture with access to professional development, training, and mentorship.
* Genuine work-life balance with Monday to Friday office hours.
* A generous bonus structure linked to departmental performance.
* Significant opportunities for career advancement and personal growth within our company.
* Free on-site parking.