Customer Banking Specialist Roma
Commonwealth Bank of Australia Brisbane, Australia
Responsibilities
- Assist customers with general banking transactions, answering questions and queries
- Build a personal connection with customers through meaningful conversations face to face and through our direct channels
- Work with customers to use our in-branch technology and digital banking options
- Complete Financial Health Checks to assess customers' financial needs
- Process applications for personal loans, credit cards and associated products
- Use tools to capture customer feedback and take action to correct any service breaks to drive improvement
- Be provided with continuous training and development to support your career aspirations
What we\'re looking for
- A passion for delivering outstanding customer service with every interaction
- The ability to have outstanding conversations and confidence to ask challenging questions
- Problem solving attitude and curiosity in finding the right solutions
- An open approach to learning new things and goal oriented
- An ability to work collaboratively as a team to deliver a seamless customer experience
Role details
- 26 hours a week
- 8:45 - 4:00pm Monday, Tuesday, Thursday & Friday
- You will be joining one of our Multi Channel Branches
About Multi Channel Branch
- Between 9:30-1:00pm: Our Retail Branch services customers in the community face to face with their everyday banking needs, enquiries & transactions.
- After 1:00pm: We assist our customers with their everyday banking needs and complaints via telephone or other digital channels in a contact centre environment.
Together we deliver a seamless banking experience for the future to our 10 million+ personal and small business customers.
Additional information
Aboriginal &/or Torres Strait Islander people encouraged to apply.
If you\'re already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you\'ll need to apply through Sidekick to submit a valid application. We\'re keen to support you with the next step in your career.
We\'re aware of some accessibility issues on this site; if you require additional support please contact HR Direct on.
Advertising End Date: 05/10/2025
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