Assessing Coordinator – Suncorp Group
At Suncorp, we're passionate about delivering brilliant service and supporting our customers when they need us most. We're looking for an enthusiastic and motivated Assessing Coordinator to join our team, someone who can manage complex workflows, build strong stakeholder relationships, and contribute to a seamless claims process.
As an Assessing Coordinator, you'll be accountable for managing the assessing workflow from claim lodgement through to vehicle repair. You'll be the key support contact for Assessors, Repairers, and Customers, delivering exceptional service at every step of the journey. Your coordination helps reduce delays and gives customers peace of mind in a challenging time.
We are currently offering a 5-month contract ending on the 30th of June ****.
What You'll Do
Deliver professional and empathetic service to customers, assessors, repairers, and stakeholders
Coordinate assessment bookings and manage workflows from lodgement through to repair
Allocate assessments based on claim complexity, customer needs, and assessor availability
Maintain accurate and up-to-date information in the Claim Centre system
Identify and escalate risks, sensitive claims, or potential fraudulent activity
Support assessors with administrative tasks
Respond to inbound call customer queries, complaints, and requests within agreed timeframes
Collaborate with internal teams and external partners to drive efficient claim outcomes
Share performance updates, customer insights, and process improvement ideas with your leader
What You'll Bring
Proven experience in customer service roles
Knowledge of general insurance and/or claims is desired
Strong customer service mindset with empathy and care
Excellent verbal and written communication skills
Ability to build trusted relationships with internal and external stakeholders
High attention to detail and strong analytical skills
Resilient and proactive approach to problem-solving
Comfortable working in a fast-paced, flexible environment
What We Can Offer You
Suncorp's employee benefits are designed to support, empower and reward our people. Some of our benefits include:
Employee discounts and rewards – exclusive offers on more than 400 Australian retailers including Myer, David Jones, Coles and Woolworths, as well as discounts across our brands such as AAMI, Shannons, Apia and GIO.
Wellness – a wide range of initiatives to promote health and financial wellbeing, including discounts on major brand health insurance and discounted gym membership plans.
Employee benefits may vary by role, level and location. For more information, click
here
.
Why You'll Love Working With Us
At Suncorp, our purpose has been at the core of our business for over 100 years. To deliver exceptional experiences we've had to become even more customer-obsessed, innovative and performance-driven. Building futures and protecting what matters is why we're here. Caring for others, being courageous and doing the right thing underpins everything we do.
Contact
We invite you to apply online today. If you require more information or support and adjustments to participate equitably in our recruitment process or in the workplace, contact for a confidential conversation.
Job Details
Seniority level: Not Applicable
Employment type: Full-time
Job function: Other
Industry: Financial Services and Insurance
Location: Adelaide, South Australia, Australia
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