About Our Team
We are looking for a detail oriented and highly organised Accommodation Coordinator to manage incoming group bookings.
* The ideal candidate will efficiently handle all reservations calls, emails, and enquiries from guests, travel agents, and corporate clients regarding accommodation requirements.
* They will be responsible for coordinating group bookings from contract stage through to final settlement.
* Prompt and accurate processing of reservations, cancellations, and amendments is essential.
* The Accommodation Coordinator will communicate group requirements, special requests, and VIP arrangements with hotel departments.
* Supporting the Group Sales team and assisting the Operations Team during peak periods are key aspects of this role.
* Guest complaints will be handled professionally, escalating where required.
* Maintaining up to date knowledge of hotel rooms, rates, and packages is crucial to upsell effectively.
Key Requirements
* Highly organised and detail focused individual.
* Excellent communication and interpersonal skills.
* Able to work under pressure and meet deadlines.
* Strong knowledge of hotel operations and systems.
* Familiarity with group sales and reservation management.
What We Offer
We provide a dynamic and supportive work environment that encourages growth and development. Opportunities for professional advancement and career progression are available.
Additional Information
This role requires a high level of professionalism, discretion, and confidentiality. The successful candidate will be able to maintain accurate records and ensure compliance with company policies and procedures.