Overview
Training Specialist and Facilitator
NSW Department of Customer Service - Clerk Grade 7/8. Employment Type: Multiple Temp, Full-time opportunities until 30 June 2026 and 30 September 2027. Hybrid working available. This role may require willingness to travel as needed, including regional locations.
Base pay range
A$105,986.00/yr - A$124,957.00/yr
Salary note : The NSW Department of Customer Service provides the pay range. Your actual pay will be based on your skills and experience – talk with your recruiter to learn more.
What the role involves
Day-to-day responsibilities include designing, developing, and maintaining training programs aligned with new initiatives, systems, and urgent organisational needs. You will assess training requirements and deliver targeted learning solutions using a variety of delivery methods. While the focus is on instructional design, you may also facilitate training sessions for frontline team members and contribute to a large-scale project supporting our frontline workforce.
Responsibilities
* Design, develop, and facilitate accessible, engaging virtual and face-to-face training using adult learning principles in a fast-paced and evolving environment.
* Build and maintain relationships with employees and leaders across Service NSW and DCS, providing professional training advice to support business outcomes.
* Assess organisational training needs and develop appropriate learning solutions across modalities (digital, in-person, on-the-job learning).
* Monitor and evaluate training effectiveness, incorporating feedback to continuously improve training products and processes.
To be successful in this role you will demonstrate
* Proven experience with instructional design tools, including:
* eLearning software (Articulate)
* Video/animation tools (e.g. Camtasia, Vyond, or similar)
* Presentation and graphic design tools (e.g. PowerPoint, Canva, or equivalent)
* Demonstrated ability to assess training needs and develop effective learning solutions.
* Current NSW Driver Licence and willingness to travel as required, including regional locations.
Highly desirable skills
* Strong time management skills with the ability to meet competing deadlines.
* Confidence in facilitating conversations and building collaborative relationships across teams.
* Excellent written communication and high attention to detail.
* Creative problem-solving skills with the ability to design innovative training solutions.
* Experience in developing inclusive training programs that reflect adult learning best practices.
How to apply
If this role sounds like you please click the apply button and include a resume (max 5 pages) and cover letter (max 2 pages) outlining how your skills and experience align with the role.
A Talent Pool will be created for any future ongoing or temporary roles. Salary Grade 7/8, with the base salary starting at $105,986 base plus superannuation.
For enquiries relating to recruitment please contact Tiffany Martin via
Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.
Closing Date : Monday 13 October 2025 at 9:59am.
Workplace and inclusion
Careers at Department of Customer Service. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Belong in our diverse and inclusive workplace. We encourage applications from people with diverse backgrounds and perspectives. If you require adjustments to participate in this selection process, please contact or .
Other information
Seniority level: Mid-Senior level
Employment type: Temporary
Job function: Human Resources and Training
Industries: Government Administration
Locations: Macquarie Park, Sydney, Alexandria, and other NSW locations as listed in the posting.
Note: Referrals may increase your chances of interviewing at NSW Department of Customer Service.
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