Job Overview
This role presents an exceptional opportunity for a skilled client service professional to join our Insurance Recoveries team.
The successful candidate will play a pivotal part in identifying and managing complex motor and property insurance recoveries, making a tangible impact on business outcomes within a supportive and collaborative environment.
About the Role
* Determine and initiate thorough investigations and assessments to maximise recovery opportunities and drive business results.
* Develop and implement strategic recovery claims approaches that align with business development and profitability goals.
* Lead the optimisation of complex motor recoveries, incorporating the strategic use of legal and specialist resources.
* Analyse complex and high-value claims to identify and pursue viable recovery opportunities.
* Build and manage strong relationships with internal and external stakeholders – including brokers and business partners – to enhance outcomes, influence, and brand reputation.
* Continuously improve recovery processes by leveraging insights that align with evolving customer, partner, and business needs.
Requirements
* Professional experience preferably in a client service/insurance/liability/legal or operations-based position will be highly regarded.
* Solid knowledge of the end-to-end general Insurance business, particularly claims (desirable).
* Able to multitask and prioritise workloads in a fast-paced environment.
* A high degree of influencing skills, partnered with strong written and verbal communication skills.
* Strong analytical skills.
* Proficient in Microsoft Office with the ability to operate multiple systems.
Benefits
* 'Hybrid Working' – a mix of working from home and in the office to enhance work-life balance.
* We offer a wellbeing program, including free holistic coaching, nutritional advice, confidential counselling, financial and legal advice.
* 18 weeks' flexible leave for new parents, including paid super.
* The ability to maximise retirement savings through voluntary super contributions and company matching.
* Income protection insurance & reimbursed Death and Total Permanent Disability insurance premiums.
* Additional leave and support through our Family Domestic Violence First Responder Network.
* Discounts on insurance products, car hire, hotels, goods and services.
About Us
We are an international insurer offering a diverse portfolio of commercial, personal and specialty products, as well as risk management solutions.