Join us on our mission to make a better world of work.
Culture Amp is the world's leading employee experience platform, revolutionizing how 25 million employees across more than 6,500 companies create a better world of work. Culture Amp empowers companies of all sizes and industries to transform employee engagement, drive performance management, and develop high‐performing teams. Powered by people science and the most comprehensive employee dataset in the world, the most innovative companies—including Canva, On, Asana, Dolby, McDonald's and Nasdaq—depend on Culture Amp every day.
Culture Amp is backed by leading venture capital funds and has offices in the US, UK, Germany and Australia. Culture Amp has been recognized as one of the world's top private cloud companies by Forbes and the most innovative companies by Fast Company.
How you can help make a better world of work
We're looking for a Senior UX Researcher to drive actionable insights at the intersection of human psychology and AI product experiences. You will lead research for our AI‐powered coaching and performance tools, shaping intuitive, trustworthy, and high‐impact workflows that empower employees globally.
In this role, you'll move beyond usability to explore the 'black box' of AI – investigating how trust is built, how transparency is maintained, and how AI can feel like a collaborative partner rather than just another tool. You'll join a team of passionate humans dedicated to turning mixed‐methods research into product direction at speed.
As part of our team, you will:
* Scope and lead strategic research: Define and manage research programs that clarify where and how AI should assist users, ensuring alignment with both user needs and business goals.
* Define AI excellence: Establish evaluation frameworks for AI experiences (focusing on trust, controllability, and safety) and translate these into design principles and reusable patterns the team can ship with confidence.
* Have a flexible research approach: Creatively adapt your broad research toolkit – from generative interviews to quantitative experiments – to navigate ambiguous or multi‐faceted AI challenges.
* Bridge disciplines and drive alignment: Partner with Product Managers, Designers, Data Scientists, and People Scientists to shape hypotheses and use data to drive clarity on high‐stakes product bets.
* Narrate with influence: Socialise findings through compelling storytelling and visualisation, tailoring your communication to move audiences from interesting data to strategic action.
You have:
* 5+ years of UX Research experience: You've run complex, end‐to‐end studies in a fast‐paced SaaS environment; experience with AI‐assisted workflows or LLMs is highly regarded.
* Complexity management: A proven ability to contextualise problems within larger technical systems and anticipate the downstream effects of product decisions.
* Strategic influence: A track record of building strong cross‐functional relationships and using data to influence senior‐level decision‐makers.
* Mixed‐methods toolkit: Deep proficiency in qualitative and quantitative methods, with the ability to synthesise disparate data points into a single, actionable narrative.
* Systems thinking & scalability: You look beyond individual workflows to ensure AI patterns remain consistent, extensible, and cohesive as they scale across the entire Culture Amp platform.
We believe that our employees are the heartbeat of our success. We're committed to fostering a work environment that truly cares for and develops its people, and creates lasting positive impact. In addition to a competitive compensation package, some of the key benefits we offer are:
* Employee Share Options Program: We empower you to be an owner in Culture Amp and share in our success.
* Programs, coaching, and budgets to help you thrive personally and professionally.
* Access to external providers for mental wellbeing and coaching support to sustain the wellbeing, safety and development of our people.
* Monthly Camper Life Allowance: An automatic allowance paid out each month with your pay – you can spend it however you like to help improve your experience and life outside work.
* Team budgets dedicated to team building activities and connection.
* Intentional quarterly wellbeing pauses: A quarterly company‐wide shutdown day in each region to collectively pause, reset and focus on restoration and rest, without having to tap into individual vacation time.
* Extended year‐end breaks: An extended refresh period at the end of year.
* Excellent parental leave and in‐work support programme available from day 1 of joining Culture Amp.
* 5 Social Impact Days a year to make a positive impact on the community outside of work.
* MacBooks for you to do your best & a work‐from‐home office budget to spend on setting up your home office.
* Medical insurance coverage for you and your family (Available for US & UK only).
We also have a strong commitment to anti‐racism and diversity, equity and inclusion; we run Employee Resource Groups and ally communities, and we are continually expanding our support for under‐represented groups.
Culture Amp is committed to providing equal employment opportunities to all employees and applicants for employment regardless of race, colour, religion, creed, age, national origin or ancestry, ethnicity, sex, sexual orientation, gender identity or expression, disability, military or veteran status, or any other category protected by federal, state, or local law.
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