Join to apply for the Manager, Customer Support role at Simpro Software2 weeks ago Be among the first 25 applicantsJoin to apply for the Manager, Customer Support role at Simpro SoftwareGet AI-powered advice on this job and more exclusive features.First Things First - What We Can Offer YouLeave to foster personal connections, health & overall well-beingEmloyee Assistance ProgramGenerous Parental Leave ProgramPaid Volunteer Leave DaysPublic Holiday Exchange SchemeDelicious, free, chef-prepared lunch daily on siteEnjoy up to 4 weeks a year of flexible 'Work from Anywhere' time!Talent Referral Program – get rewarded for referring a friend to join our team!Casual dress and relaxed office environmentFun team camaraderie and eventsOpportunities for career progression and developmentDiverse training & internal networking opportunities across all of our product linesA range of other fantastic benefits!Check out our website for more about working at Simpro Group https://www.simprogroup.com/uk/company/careers#positionsThe JobAs a Manager, Customer Support at SimPRO, you will lead and support regional customer support teams, ensuring exceptional service delivery and team performance. Acting as the first point of escalation, you’ll provide strategic direction, day-to-day management, and contribute to organizational goals through effective leadership and operational excellence.What You’ll DoLead and manage daily operations for regional support teams, providing clear guidance and direction.Oversee team performance, including staffing, scheduling, one-on-ones, performance reviews, hiring, and retention.Ensure high-quality customer service through case escalations, coaching, and process improvements.Foster a positive, high-performing team culture aligned with SimPRO’s mission and values.Drive training and professional development to maximize team growth and capability.Contribute to strategic planning and budget execution.Support business needs with availability during weekends, public holidays, and after-hours as required.What You’ll BringProven experience in customer support or contact centre leadership roles.Proven ability to lead high-performing teams and improve service outcomes.Strong problem-solving, analytical, and communication skills.Experience managing change and collaborating across departments.Familiarity with KCS (Knowledge-Centered Service) practices.Ability to thrive in fast-paced, dynamic environments.Bachelor’s degree or equivalent professional qualification.Core values required of all Simpro, AroFlo, BigChange & ClockShark employees:While experience in the above areas will be highly considered, it’s important to note it will be secondary to the person with the right determination, attitude and compatibility. Our culture and core values are very important to us:We Are One TeamWe Are Customer CentricWe Are Growth MindedWe Are AccountableWe Celebrate SuccessSimpro, AroFlo, BigChange & ClockShark are equal opportunity employers with a best-of-class onboarding program and supportive team environments. We embrace and support culture diversity and Equal Employment Opportunity. Aboriginals, Torres Strait Islanders and minority groups are encouraged to apply. .Visit simprogroup.com/au/company/careers to learn more about us and our values.We would like to take this opportunity to thank all candidates for their application.Please note, no agencies will be accepted in the recruitment of this role.Seniority levelSeniority levelMid-Senior levelEmployment typeEmployment typeFull-timeJob functionJob functionOtherIndustriesSoftware DevelopmentReferrals increase your chances of interviewing at Simpro Software by 2xSign in to set job alerts for “Customer Service Support Manager” roles.Brisbane, Queensland, Australia 5 hours agoBrisbane, Queensland, Australia 2 weeks agoBrisbane, Queensland, Australia 2 days agoBrisbane, Queensland, Australia 2 weeks agoCrestmead, Queensland, Australia 5 days agoBrisbane, Queensland, Australia 2 months agoBeenleigh, Queensland, Australia 3 weeks agoUpper Mount Gravatt, Queensland, Australia 1 month agoEight Mile Plains, Queensland, Australia 1 week agoBrisbane, Queensland, Australia 1 week agoDutton Park, Queensland, Australia 6 days agoWoolloongabba, Queensland, Australia 6 days agoBrisbane, Queensland, Australia 4 weeks agoBrisbane City, Queensland, Australia 1 week agoChermside West, Queensland, Australia 6 days agoIndooroopilly, Queensland, Australia 3 months agoSpringfield Lakes, Queensland, Australia 4 weeks agoBrisbane, Queensland, Australia A$118,709.69-A$134,066.50 1 day agoTechnical Support Manager – SaaS PlatformBrisbane City, Queensland, Australia 22 hours agoBrisbane, Queensland, Australia 1 month agoBrisbane, Queensland, Australia 2 weeks agoBrisbane, Queensland, Australia 2 weeks agoMurarrie, Queensland, Australia 6 days agoBrisbane, Queensland, Australia 1 day agoBrisbane, Queensland, Australia 2 weeks agoSenior Practice Management Consultant (Dentistry or Pharmacy) - 12 Month Fixed Term ContractBrisbane, Queensland, Australia 11 hours agoSupporter Services Team Member - Full TimeBowen Hills, Queensland, Australia 3 weeks agoBrisbane, Queensland, Australia 2 weeks agoNorth Ipswich, Queensland, Australia 2 weeks agoBrisbane, Queensland, Australia 1 week agoCapalaba, Queensland, Australia 5 days agoBrisbane, Queensland, Australia 1 week agoKaralee, Queensland, Australia 2 days agoRedcliffe, Queensland, Australia 4 weeks agoWe’re unlocking community knowledge in a new way. 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