Job Type: Permanent, Full time
Location: Laverton, WA 6440
Position: Full-time (minimum 38 hours per week)
Salary: $75,000 – $85,000 per annum
Job Description
SL Satya Pty Ltd T/As Petro Fuels is currently seeking an experienced Retail Supervisor to join our team on a full-time basis at our Laverton WA location. The role will support daily store operations, supervise staff, maintain high operational standards and deliver excellent customer service in a fast‐paced retail environment.
Key Duties and Responsibilities
* Supervise the daily operations of the retail fuel store to ensure efficient and smooth business performance
* Support and supervise staff, including rostering, training, and performance monitoring
* Ensure high standards of customer service are maintained at all times
* Monitor sales performance and assist in implementing strategies to achieve sales targets
* Manage stock levels, inventory control, fuel ordering coordination, and store supplies
* Handle customer inquiries, complaints, refunds, and escalated issues in a timely and professional manner
* Ensure compliance with company policies, workplace health and safety (WHS) regulations, and relevant retail standards
* Coordinate store opening and closing procedures and ensure all operational routines are followed
* Monitor staff productivity and motivate employees to achieve performance targets
* Maintain accurate records of sales, staffing, and operational activities
* Liaise with management regarding staffing, operational issues, and business performance
* Ensure the store is presented in a clean, safe, and customer‐friendly condition at all times
* Oversee cash handling, EFTPOS transactions, and daily reconciliations
Requirements
* Minimum 1–2 years of relevant experience as a Retail Supervisor, Assistant Supervisor, Team Leader, or in a similar supervisory role
* Strong leadership and team supervision skills
* Excellent communication and customer service abilities
* Ability to work in a fast‐paced retail environment
* Good organisational and problem‐solving skills
* Experience in fuel retail or convenience store operations highly regarded
* Flexibility to work weekends, evenings, and public holidays as required
Equal Opportunity Employer. This position will report directly to the Regional Manager.
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