**The role**:
The Technology Support Officer is required to provide comprehensive information technology and telecommunication services and support for Stadiums Queensland (SQ). This role provides front-line service delivery and support services for clients using SQ's Information and Communications Technology (ICT) facilities. This includes day-to-day business operations, event preparation and event day support services.
**Key tasks include**:
- Provide technical support to SQ's data networks, key venue systems, computers, office equipment, desktop software and telephony platforms.
- Promote a culture of continuous improvement and assist the Technology Services Group evolve with technology changes in the industry.
- Service venue and client technical support requirements in a timely and efficient manner, providing on-site and on-call technical services for the organisation.
- Provide quality advice to management on the issues associated with the installation/use of bump-in event systems, e.g. event activations, ticketing services, etc. and the impact these may have on venue operations.
- Act as the primary point of contact for client enquiries and ensure all details are recorded in SQ's call-logging software.
- Assist the systems administrators, network administrators and business system administrators with a range of support tasks such as management of system accounts, asset management and routine testing.
- Identify and resolve problems and provide quick work-around solutions (when required) across a broad range of technical services.
- Develop and maintain strong working relationships with internal and external stakeholders to ensure the effective delivery of the venue's facilities and operations functions.
**The organisation**:
SQ is charged with the management of major sports facilities that are declared under Queensland Government regulation as being venues having the capacity to stage national or international sports events, recreational or entertainment experiences. SQ's portfolio of venues include Suncorp Stadium, The Gabba, Sleeman Sports Complex, Brisbane Entertainment Centre, Queensland Sport and Athletics Centre, Queensland Country Bank Stadium, Cbus Super Stadium, Queensland Tennis Centre and Heritage Bank Stadium.