Start your banking career with a community-minded and trusted bank
* Part-time - 30 hours, Mon to Fri
* Banking experience not required, excellent training provided
* Supportive team environment with great career pathways
An ideal opportunity for enthusiastic school leavers with customer service experience or anyone looking to start a rewarding career in banking. As a Customer Service Representative, you will join our Bega team in providing great service and support to IMB customers in relation to their financial needs.
The Role
* Having conversations and interactions with members via all channels (in person, online, and over the phone) and assisting them with their banking and insurance needs and enquiries
* Exploring new opportunities to find the right financial solutions that may improve their position
* Using various technologies, systems, and digital platforms, cash handling, and balancing
* Working with your manager and team to collectively achieve the branch goals and objectives
* Maintaining a high level of operational adherence in line with company and regulatory standards, policies, procedures, and carrying out administrative duties
The Person
* Experience in sales and service, preferably in retail, banking, or hospitality industries
* Cash handling experience and an accurate eye for detail
* A learning mindset and ambition to build a career in the banking industry
* An aptitude for technology and proficiency in MS Office programs/apps
* Honesty and integrity, with pride in diligently following procedures and policies in a regulated financial environment
* A flexible approach in the workplace, ability to take initiative, prioritize work, and problem-solve to complete daily work requirements
* A genuine desire to help people, work directly with customers, as well as with and support a team
* A current NSW driver's license and willingness to travel to branches within the region as required for training or staff relief purposes
The IMB
IMB Bank is a leading member-owned bank offering a full range of products and services in both retail and business banking. IMB’s purpose is to provide simple, competitive, and authentic banking that helps our members and communities be better off. We have been doing so for over 144 years. An award-winning and growing organization, we’ve donated more than $12 million through our Community Foundation to over 900 projects in the communities where we operate.
At IMB, we are dedicated to providing our people with a supportive and rewarding work environment. We offer a range of benefits including:
* A supportive culture that actively promotes inclusion and employee wellbeing
* Competitive remuneration
* Product concessions
* Paid parental leave
* Purchase leave options
* Study assistance
* Genuine investment in your learning and professional growth
Apply now by following the prompts. For more information, contact Jodi Howarth, Branch Manager - (email protected). Applications close on April 30, 2025. (Email applications cannot be accepted).
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