Administrator (melbourne)

Job Summary

Administrator / Receptionist Corporate Onsite at Bupa, Permanent, full-time 40 hours per week, Monday to Friday, 8:30am – 5:30pm. Location: Bupa EC3V 1PP. Salary: £30,500 per annum.

Responsibilities

• Undertake duties in accordance with departmental policies and procedures.
• Be fully conversant in all areas of Reception, including Main Reception and other areas where patients are "arrived" within a department.
• Actively meet and greet patients and visitors in a warm, respectful, and courteous manner at all times, contributing to the promotion and improvement of Bupa.
• Provide efficient and effective administrative support during users' clinics, tests, or procedures.
• Deal with letters of guarantee and liaise with insurance companies and embassies as required.
• Respond to all enquiries regarding hospital facilities or redirect enquiries to the correct departments when needed.
• Deal with all reception queries and complaints in a courteous and timely manner.
• Implement manual procedures during computer downtime and transfer information when the system is reinstated.
• Make follow-up bookings for patients after appointments.
• Assist patients with booking further tests or consultations.

Qualifications

• Excellent written and verbal communication skills.
• Ability to deliver outstanding customer service each and every time.
• Good knowledge of Excel and Word.
• Well organised, reliable, and proactive.
• Knowledge of medical terminology (desirable).

Benefits

• 25 days holiday per year, pro rata to your contract.
• Access to a range of services to support your physical and mental wellbeing.
• Fixed‐term benefits allowance.
• Access to our confidential employee assistance programme.