Overview
Permanent full-time opportunity available in Regional or Metro Victoria.
Significant role with a direct impact on our business customers across VIC.
Enjoy flexible hybrid working with 2 days from home per week.
What's the role?
As a Business Home Lending Manager, you will support Westpac Group's Business customers with their home lending needs, serving as the primary point of contact for local Business Bankers from whom you shall receive direct referrals, enabling you gauge strong relationships and deliver exceptional customer outcomes.
Based within our VIC Commercial Centres or SME / SB regions, you will collaborate closely with Lending Managers and key banking channels across Commercial and SME Banking to provide tailored home loan solutions for a diverse customer base.
You will proactively engage with customers and brokers – primarily over the phone / video – clearly communicating our value proposition and ensuring a seamless lending experience.
You will be accountable for driving positive NPS results and achieving settlement targets through effective relationship management and service delivery.
What do I need?
Strong Banking or Financial Services experience coupled with an understanding of complex credit policies
Experience in a customer-facing / phone-based sales role
Ability to travel to customers as needed (own vehicle required and KMs reimbursed)
High-performer energy and a unique ability to gauge and nurture strong relationships
Proven experience of achieving performance KPIs with an uncompromising commitment to delivering an exceptional stakeholder service
Why join us?
We're obsessed with becoming our customers' #1 banking partner for life and we're looking for people who are passionate about helping us achieve that goal.
In return, we're committed to making Westpac Group the best place to work in the country.
Here are just a few of the ways we're already doing that:
Special offers on banking products and discounts from top brands, including generous employee-only mortgage rates
A variety of leave options including Culture, Lifestyle and Wellbeing leave
Tailored learning and development opportunities to help your grow your career within the bank
Lots of opportunities to 'give back' to the Community by getting involved in our many volunteering initiatives
Create your future today
To get started, simply click on the APPLY or APPLY NOW button.
We're all about creating a supportive and inclusive community.
We welcome everyone – no matter your age, gender, background, or abilities.
We also provide additional support to welcome our veterans, Indigenous Australians and neurodiverse community.
If you need any adjustments during the recruitment process, you can find out more information and additional contact details by visiting the People with Disability and/or needing Accessibility Requirements page on our website.
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Finance and Sales
Industries
Banking, Financial Services, and Investment Banking
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