OverviewJoin to apply for the Customer Service Officer role at AMA Group Ltd.We're looking for a Customer Service Officer to join our dedicated team.
This is a fantastic opportunity for someone who enjoys delivering exceptional customer experiences and working in a collaborative, fast-paced environment.The RoleCustomer Service Officer at AMA Group Ltd in our automotive repair environment.
This role focuses on delivering excellent customer experiences and supporting the repair process through effective communication and coordination.Key ResponsibilitiesEnsure a welcoming and customer-friendly environmentGreet customers upon arrivalKeep customers updated throughout the repair process, including estimated completion timesFollow up to ensure customer satisfaction with our serviceManage communication via phone and emailAssist with inventory management (parts, paint, consumables, etc.)Liaise with insurance providers regarding claims and repair updatesAbout YouPrevious experience in a customer service roleProfessional, approachable, and confident in building strong relationshipsProficient in computer systems and communication toolsExcellent written and verbal communication skillsStrong organisational skills and ability to meet tight deadlinesA team player who works effectively with othersWhat We OfferReward and recognition programsOngoing training and career development opportunitiesReferral bonuses for bringing new talent into the teamStaff discounts on parts and toolsSupplied uniformsAccess to 24/7 professional counselling for you and your immediate familyWe understand that flexible working arrangements are important and are open to discussing options for this role or others across our organisation.At AMA Group, we believe it's our people who drive our success.
We celebrate individual strengths, foster diversity, and provide opportunities for growth—empowering our team to build meaningful and rewarding careers.We are proud to be an equal opportunity employer, welcoming applicants from all backgrounds and identities.Ready to take the next step in your career?
Apply now or call us for a confidential chat on 03 6398 1444Seniority levelEntry levelEmployment typeFull-timeJob functionOtherIndustriesAutomotiveReferrals increase your chances of interviewing at AMA Group Ltd by 2x
#J-18808-Ljbffr