Wollongong Golf Club - our vision is to be recognised as regional Australia's strongest member-owned golf organisation.
To support this vision, Wollongong Golf Club is seeking a Front Desk Receptionist to join our fun and dynamic team!
We have always recognised that our people are our most valuable asset, whether they be our members, our visitors or our staff. We are continuously striving to provide the best possible resources and facilities for these groups, and to invoke a sense of enrichment and enjoyment from everyone involved.
Best Western City Sands is a very busy 20-room boutique hotel within Wollongong Golf Club. We are searching for an individual who is diligent, vibrant, and committed to delivering excellent customer service.
This is a PPT role up to 18 hours per week including the possibility of some weekend work:
Key Responsibilities
The successful applicant will be responsible for (but not limited to):
* Providing a consistently high standard of customer service
* Managing accommodation enquiries and converting these into confirmed reservations.
* Assisting with front office reception duties, including switchboard operations and guest check-in.
* Responding to member and guest enquiries and resolving concerns efficiently and professionally.
* Processing membership enquiries and payments.
* Maintaining strong knowledge of member benefits and club offerings.
* Supporting the Club’s social membership drive by assisting with new member sign-ups.
* Assisting Food & Beverage outlets during peak periods as required.
* Answering in-house guest queries and directing guests throughout the Clubhouse.
About You
To be successful in this role, you will have:
* A current RSA competency card.
* Experience with SIHOT PMS or similar property management systems (preferred).
* A friendly, confident and outgoing personality.
* Excellent verbal and written communication skills.
* Strong organisational skills and attention to detail.
* A proactive attitude and willingness to embrace change.
* The ability to work both autonomously and within a team environment.
* Professional presentation and a genuine customer-first mindset.
If you feel you are a strong candidate to suit this role in our organisation, we would love to hear from you today!
Due to the large number of applications, only short-listed candidates will be contacted.