Job Overview
As an Analyst Customer Service, you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative and diverse people around the world.
Responsibilities
* Perform system administration activities, which includes coordinating and managing the post‐go live configuration of Solventum applications and interfaces, analyzing workflows while complying policies, procedures and constraints of assigned clients.
* Perform escalated analysis, troubleshooting, testing, and issue resolution in support of multiple clients for supported applications.
* Monitoring of the network, servers, cloud and applications to ensure full availability and optimum performance daily.
* Utilize software tools and logs to monitor network and system health.
* Assure technical support problem resolution related to 3M applications and infrastructure through cooperative relationship with the 3M support and Managed Cloud Services teams.
* Perform system maintenance tasks including application and operating system updates.
* Willingness to be on‐call.
Qualifications
* Solventum requires (at a minimum) the following qualifications: Bachelor's Degree or higher from an accredited university OR High School Diploma/GED or higher from an accredited institution and a minimum of 9 years' experience in web‐based application implementation or support, cloud computing and/or network engineering in lieu of the bachelor's degree education requirement.
* Minimum of eight (6) years' experience in troubleshooting and configuring software applications and interfaces and web services.
* Familiarity with Windows Server Administration.
* Additional qualifications that could help you succeed even further in this role include:
* Experience in implementing or supporting 360 Encompass System, including HealthShare and HL7 interfaces.
* Knowledge of Cloud AWS technologies and concepts such as Lambda, s3, IAM, VPC, SSM, AMIs, EC2, RDS, EBS.
* Knowledge of and experience with monitoring applications, servers, and/or networks.
* AWS SysOps Administrator or Cloud Practitioner Certification or similar work experience.
* Ability to juggle multiple internal and external requests in a calm, friendly and efficient way.
* Experience in installing, configuring, and troubleshooting network connectivity issues.
* Understanding of and experience with provisioning and managing infrastructure as well as applications in cloud environments, preferably in AWS.
* Treats people with respect; keeps commitments; inspires the trust of others; works with integrity and ethically; upholds organizational values.
* Demonstrated ability to react with appropriate levels of urgency to situations and events that require quick response or turnaround.
Location
* Work Your Way Eligible (Employee choice to work remote, on site, or hybrid).
* Travel: Not anticipated.
* Relocation Assistance: None.
Legal and Eligibility Requirements
As it was with 3M, at Solventum all qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Must be legally authorized to work in country of employment without sponsorship for employment visa status (e.g., H1B status).
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