Avery Healthcare is one of the UK's largest providers of luxury elderly care homes, committed to creating meaningful experiences for residents and team members alike. As a Hospitality Manager, you will be responsible for delivering a customer-centric experience, ensuring the non-clinical and care-related aspects of the home are effectively managed, including food and beverage services, housekeeping, activities/events, and reception.
Main duties of the job
As a Hospitality Manager at Avery Healthcare, your focus will be on delivering a customer-centric experience while ensuring residents' needs are fully integrated and supported. You will be responsible for overseeing and effectively managing all areas of the home that are non-clinical and care-related, including food and beverage services, housekeeping, activities/events, and reception. You will be expected to maintain high standards of cleanliness and aesthetics throughout the home, follow Avery's Standard Operating Procedures, and ensure that all work is planned, prioritized, and delegated effectively to accommodate the resource and skill base of your team.
About us
Avery Healthcare is one of the UK's largest providers of luxury elderly care homes, with a vision of 'creating meaningful lives together.' They are committed to creating a supportive and inspiring environment where employees feel valued and empowered every day. With over 100 homes across the UK, Avery is the preferred choice for residents and team members alike.
Job responsibilities
Package Description: At Avery Healthcare, we are all about supporting the people who care for our residents. We know how hard our teams work, and we're here to celebrate and support you every step of the way. When you join us, you'll be making a positive impact on residents' lives every day — your compassion and dedication truly make a difference. We're committed to helping you grow in a caring, supportive environment, with opportunities to learn and develop throughout your career. As part of our close-knit team, you'll experience a culture that values respect, compassion, and a shared commitment to exceptional care. We're now looking for a warm, enthusiastic, and dedicated individual to join our award-winning team as a Hospitality Manager. If this sounds like the place for you, we'd love to hear from youABOUT THE ROLE Your focus is on delivering a customer-centric experience at Avery while ensuring that residents' needs are fully integrated and supported. Overseeing and effectively managing all areas of the home that are non-clinical and care-related, including food and beverage services, housekeeping, activities/events, and reception. Other responsibilities will include:
* Ensure effective working practices to deliver high standards of service within all areas of hospitality, including activities/events, housekeeping, food and beverage services, and reception.
* Maintain high standards of cleanliness and aesthetics throughout the home environment, including the garden and outdoor areas.
* Follow the Standard Operating Procedures to consistently deliver Avery's brand standards throughout the home.
* Ensure that all work is planned, prioritized, and delegated effectively to accommodate the resource and skill base of the team.
Job description
Job responsibilities
Package Description: At Avery Healthcare, we are all about supporting the people who care for our residents. We know how hard our teams work, and we're here to celebrate and support you every step of the way. When you join us, you'll be making a positive impact on residents' lives every day — your compassion and dedication truly make a difference. We're committed to helping you grow in a caring, supportive environment, with opportunities to learn and develop throughout your career. As part of our close-knit team, you'll experience a culture that values respect, compassion, and a shared commitment to exceptional care. We're now looking for a warm, enthusiastic, and dedicated individual to join our award-winning team as a Hospitality Manager. If this sounds like the place for you, we'd love to hear from youABOUT THE ROLE Your focus is on delivering a customer-centric experience at Avery while ensuring that residents' needs are fully integrated and supported. Overseeing and effectively managing all areas of the home that are non-clinical and care-related, including food and beverage services, housekeeping, activities/events, and reception. Other responsibilities will include:
* Ensure effective working practices to deliver high standards of service within all areas of hospitality, including activities/events, housekeeping, food and beverage services, and reception.
* Maintain high standards of cleanliness and aesthetics throughout the home environment, including the garden and outdoor areas.
* Follow the Standard Operating Procedures to consistently deliver Avery's brand standards throughout the home.
* Ensure that all work is planned, prioritized, and delegated effectively to accommodate the resource and skill base of the team.
ABOUT YOU To be successful in your application, you will live our values of caring, supportive, honest, respectful, and accountable in all that you do. Our ideal candidate must have:
* Previous experience in a management/supervisory role
* One to two years' experience in a similar role and experience working in healthcare, restaurants, or hotels
* Understanding of the Hotel & Care industry standards, policies, and procedures
* Industry-relevant qualifications or equivalent
ABOUT AVERY At Avery, we're not just one of the UK's largest providers of luxury elderly care homes; we're a place where people love to work. We believe that the later years of life should be as enriching as any other, and we're passionate about creating meaningful experiences for our residents and our team alike. With our vision of "creating meaningful lives together," we proudly offer exceptional care across our growing network of over 100 homes, building a supportive and inspiring environment where employees feel valued and empowered every day. Join us and see why Avery is the preferred choice for residents and team members alike.Please note this role will require: A DBS Disclosure check, the cost of which will be met by Avery Healthcare. Proof of eligibility to work in the UK.This advert may be withdrawn prior to the advertised deadline, depending on the volume of applications received and business needs.
Person Specification
Qualifications
* To be successful in this role, you should have previous experience in a management/supervisory role, ideally with one to two years' experience in a similar role and experience working in healthcare, restaurants, or hotels. You should also have an understanding of the Hotel & Care industry standards, policies, and procedures, as well as relevant industry-specific qualifications or equivalent.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975, and as such, it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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